At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.

As pioneering innovators for over 100 years, we're now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

If you believe in developing a better tomorrow, read on.

About the Role

Responsible for developing and implementing strategies that promote coordinated care across various health and wellness services for better customer experience and health outcomes which leads to a more sustainable group medical portfolio.

Ability to navigate complex healthcare environments, foster collaboration among diverse stakeholders, and drive initiatives that improve the quality and efficiency of care services.

Customer Centricity - This role contributes to the delivery of customer outcomes that are reliable, thoughtful, and create meaningful impact for customers and society. The role holder is expected to embed a customer first mindset in all decisions and actions by developing a clear understanding of customer needs, taking end to end ownership to resolve issues, and working collaboratively across teams to continuously enhance the customer journey-both directly and indirectly.

Responsibilities:

Program Development and Implementation

• Design, implement, and evaluate innovative coordinated care programs that align with organizational goals and improve health outcomes for our members.
• Utilize advanced data analytics to track program performance, identify trends, and develop actionable insights that inform strategic decisions.
• Tailor programs to address the unique needs of various populations, ensuring equity in care delivery.
• Implement mechanisms for continuous monitoring and evaluation of care coordination efforts.
• Lead quality improvement projects focused on enhancing care processes, increasing patient engagement, and reducing readmission rates.
• Promote adherence to clinical guidelines and best practices among care teams.
• Ensure that all coordinated care initiatives comply with Hong Kong regulations, as well as internal policies and procedures.
• Identify potential risks and develop mitigation strategies to protect the organization and its members.
• Build and maintain strong partnerships with internal departments (HIS, operations, claims, and customer service) and external stakeholders (healthcare providers, community organizations, and agencies) to ensure a cohesive care delivery model.
• Facilitate regular meetings and workshops to promote collaboration and share best practices.

Training, Education, and Capacity Building

• Develop and deliver training programs for staff and providers on care coordination principles, patient engagement strategies, and effective communication techniques.
• Cultivate a culture of continuous learning and improvement within the care coordination team.

Requirements:

• Bachelor's degree in nursing, Healthcare Administration, Public Health, or a related field; Master's degree preferred.
• Minimum of 10 years' experience in healthcare management, with at least 3 years in health insurance sector.
• In-depth knowledge of healthcare delivery systems, care coordination models, and quality improvement methodologies.
• Demonstrated analytical and problem-solving skills, good organizational, interpersonal, and team skills.
• Demonstrate expertise with Microsoft.
• Flexible and able to work in a dynamic environment and across cultures.
• Excellent verbal and written communication skills in English
• Strong and effective interpersonal relationship skills.

Others:

• You are required to obtain the relevant license(s) if your job involves regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.