Customer Service Ambassdor (Contract)

Bank Of China (Hong Kong) Limited Hong Kong

Posted 5 days ago Contract Competitive

Responsibilities:

Greet customers and assist in escorting customers including platform, answering enquiries in order to promote customer experience excellence and enhance its competitiveness by leveraging and strengthening the growth in business sales productivity;
Assist in managing the bank hall environment to divert customers in queue and counters, and assist in promotion of automated banking in order to deliver a high standards of professional and effective services, whereby improve overall customers waiting times;
Define customers' needs and refer to frontline sales and service staff in order to facilitate customers' satisfaction.

Requirements:

Diploma holder or above
At least 1 years' solid working experience in customer service/management experience, Good in Chinese, English and Putonghua
Customer-oriented, proactively with excellent interpersonal skills to enhance customer relationship
Able to analyze and tackle problems independently with good ability to handle crisis management
Process cooperative spirit and team's morale with colleagues
Candidates with less experience may be considered as contract position
Willing to perform shift duties and work no more than 17 hours per week

If you are applying for in-scope position(s) under the Mandatory Reference Checking Scheme (i.e., A role carrying out regulated activities licensed by the IA, SFC & MPFA), you are required to undergo the Mandatory Reference Checking. Our responsible recruiter will inform you the details of the MRC process and the requirements in due course. For details, please click here .

Job ID 498947

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