Deputy/Assistant Business Strategy Manager (Omni Channel Management)

Bank Of China (Hong Kong) Limited Hong Kong

Posted 3 days ago Permanent Competitive

Responsibilities:

As a change agent to drive digital transformation, omni-channel strategy and fintech application
Translate the Company's strategy and business ideas into initiatives and business requirements for implementation
Work closely with business partners and support design of customer journey and process reengineering to optimize customer experience and channel efficiency
Support project manager to perform project management, develop detailed project plan, monitor project progress, manage project stakeholders (including business units, IT, risk management parties, vendors etc), ensure effective and quality new / enhanced service implementation and conduct post-implementation review
Keep abreast on latest technology / market best practices, conduct in-depth market research and proactively explore business opportunities and areas of improvements
Conduct qualitative and quantitative analysis on channel performance, efficiency and customer behavioral trend from omni-channel perspective

Requirements:

Degree holder or above with major in Business Administration, e-Commerce, FinTech or related disciplines
Minimum 1 years' experience in banking industry is preferable
Hands-on experience in business analyst, project management, digital transformation, customer journey design and/or process reengineering is preferable
Energetic, positive, self-motivated, flexible to adapt changes and a good team player
Excellent communication, analytical, organizational, and independent problem-solving skills, as well as innovative mindset

If you are applying for in-scope position(s) under the Mandatory Reference Checking Scheme (i.e., A role carrying out regulated activities licensed by the IA, SFC & MPFA), you are required to undergo the Mandatory Reference Checking. Our responsible recruiter will inform you the details of the MRC process and the requirements in due course. For details, please click here .

Job ID 500097

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