Our client is seeking an entrepreneurial, self-directed technical expert who thrives in a fast-paced environment and is singularly focused on delivering a seamless, top-tier technology experience across the entire firm—including traders, engineers, and senior leadership.
As an End User Support Engineer , you will provide end-to-end technical support and administration across all internal software, hardware, and connectivity solutions.
Key Responsibilities- Issue Resolution: Identify, diagnose, research, track, and resolve complex technical problems across hardware, operating systems, user accounts, trading environments, and mobility.
- Executive & Trader Support: Deliver white-glove customer service and technical assistance to high-performing business teams, traders, and senior leadership.
- Incident Management: Escalate, coordinate, and manage response workflows for critical, firm-wide technical incidents.
- Cross-Functional Collaboration: Engage with third-party vendors, global infrastructure groups, and business IT teams to modernize, scale, and improve core technology infrastructure.
- Environment Expertise: Maintain a senior-level understanding of our specialized trading and enterprise technology ecosystem.
- Experience: 4+ years of technical and functional support experience in a fast-paced enterprise environment.
- OS & Mobility Expertise: Expert knowledge of Windows, macOS, Linux, iOS, and Android platforms.
- Device Management: Expert knowledge of MDM enrollment, corporate device management, and BYOD (Bring Your Own Device) frameworks.
- Core Infrastructure & Networking: Functional knowledge of Active Directory, DNS, DHCP, Microsoft Exchange, TCP/IP, and VPN configurations.
- Collaboration Tools: Hands-on experience troubleshooting enterprise messaging, video conferencing (e.g., WebEx, MS Teams, Zoom), and AV/conference room setups.
- Communication: Exceptional verbal and written communication skills with the ability to interact professionally with both technical and non-technical stakeholders across all seniority levels.
You will work alongside exceptional peers and cross-functional partners to drive technological excellence in a dynamic environment. If you are an adaptable problem solver who takes ownership and excels under pressure, we want to hear from you.
Please Stay Alert to Potential Scams
We would like to remind you that eFinancialCareers is a job board and does not conduct hiring or ask for payment or any financial details as part of the job application process.
If you receive any suspicious messages claiming to be from us or a hiring company, we urge you not to click on any links and not to reply to the message itself.
Instead, please report the message to our support team at support@efinancialcareers.com.
It is advisable to always verify job offers directly with the hiring company.
