- Opportunity to manage critical incidents in a high-impact project
- Work with leading tools like Jira, ALM, and SMAX
Our client is part of the Technology & Telecoms industry and operates as a large organization with a focus on delivering innovative digital solutions. The company is committed to providing high-quality services and maintaining operational excellence.
Job Description
- Monitor and manage Jira incident queues for timely resolution
- Act as the escalation point for critical incidents and liaise with managers
- Provide real-time updates during major incidents and prepare post-incident reports
- Maintain accurate incident logs and dashboards for performance tracking
- Analyse trends and recurring issues to recommend preventive measures
- Support audits and compliance activities related to incident management
- Participate in triage meetings and contribute to service improvement initiatives
- Bachelor's degree in IT, Business, or related discipline
- Minimum 3 years' experience in incident management or IT operations
- Hands-on experience with Jira, Micro Focus ALM, and SMAX tools
- Strong Excel skills for reporting and data interpretation
- Excellent analytical, problem-solving, and stakeholder management abilities
- Ability to work under pressure and manage multiple priorities
- Proficient in English and Chinese (Cantonese and Putonghua)
- Competitive salary and benefits package
- Opportunity to work in a leading Technology & Telecoms organization.
- Temporary role offering valuable professional experience in incident management.
- Collaborative and supportive work environment in Causeway Bay.
Job ID JN-012026-6915987
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