- Join a leading global retailer undergoing a significant digital transformation journey
- Work on strategic initiatives across customer engagement, data, and AI-enabled solutions
- Be part of a multi-year roadmap offering long-term project stability and career growth opportunities
Working closely with business and technology stakeholders, you will drive project delivery, manage key initiatives, and help shape the future of customer engagement through data-driven and innovative solutions.
Key Responsibilities
- Lead end-to-end project delivery across customer engagement and digital transformation initiatives
- Partner with business and technology teams to define requirements, priorities, and roadmaps
- Manage project timelines, risks, dependencies, and stakeholder communications
- Coordinate cross-functional teams, vendors, and regional stakeholders
- Support initiatives involving CRM, customer data, enterprise platforms, and AI-enabled solutions
- Ensure projects are delivered successfully while aligning with business objectives
- Proven Project Management experience delivering business and technology projects
- Experience in digital transformation, CRM, customer engagement, data, or enterprise platform initiatives
- Strong stakeholder management and communication skills
- Experience managing projects involving multiple systems, integrations, and business teams
- Strong organizational, analytical, and problem-solving capabilities
- Ability to work effectively in a fast-paced, collaborative environment
- Retail, eCommerce, customer engagement, loyalty, or marketing technology projects
- Exposure to customer data platforms, CRM, analytics, or AI-driven business initiatives
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