Senior Customer Data Insights Analytics Manager, FI

Morgan McKinley Hong Kong

Posted 2 days ago Permanent Competitive

Job Responsibilities

Strategic Insights & Predictive Analytics

Behavioral Modeling: Develop predictive models for customer churn, renewal likelihood, cross-selling, and up-selling opportunities.
Customer Segmentation: Create advanced customer segmentations based on demographics, policy types, claims history, and digital behavior.
Lifetime Value (CLV): Calculate and track Customer Lifetime Value to optimize marketing spend and acquisition strategies.
Trend Identification: Monitor macroeconomic trends and shifting customer needs to identify new insurance product opportunities.

Data Governance & Advanced Infrastructure

Data Integration: Oversee the merging of unstructured data (e.g., call center logs, survey feedback) with structured insurance data (e.g., billing, policy administration).
MarTech Collaboration: Partner with IT and Marketing teams to optimize the Customer Data Platform (CDP) and CRM systems.
Data Quality: Establish high standards for data hygiene, extraction, and transformation processes (ETL) across analytics environments.
Privacy Compliance: Ensure all data analytics practices comply strictly with regional data privacy laws (e.g., GDPR, PDPA) and insurance regulatory frameworks.

Business Voice of Customer (VoC) & Research

VoC Programs: Lead Voice of the Customer initiatives, analyzing Net Promoter Scores (NPS) and Customer Satisfaction (CSAT) data.
Root-Cause Analysis: Investigate drops in retention or customer satisfaction by connecting feedback directly to operational metrics.
Research Synthesis: Combine quantitative data insights with qualitative research insights (e.g., focus groups) for a holistic customer view.

Stakeholder Engagement & Value Delivery

Data Storytelling: Translate complex data science models into clear, visual, and actionable presentations for non-technical executives.
Cross-Functional Advisory: Advise Product Development, Underwriting, Claims, and Sales teams on customer pain points and preferences.
Campaign Support: Provide target audience insights and control group setups to the marketing team for A/B testing and campaign optimization.

Job Requirements

Bachelor's degree holder
At least 8-12 years of experience in data analytics, customer insights, or business intelligence
Good experience of data analysis tools and data visualization tools
Fluent Cantonese and English

Job ID JN -072025-1985139

Please Stay Alert to Potential Scams

We would like to remind you that eFinancialCareers is a job board and does not conduct hiring or ask for payment or any financial details as part of the job application process.

If you receive any suspicious messages claiming to be from us or a hiring company, we urge you not to click on any links and not to reply to the message itself.

Instead, please report the message to our support team at support@efinancialcareers.com.

It is advisable to always verify job offers directly with the hiring company.

ABOUT COMPANY

Morgan McKinley - Hong Kong

Hong Kong

48 Employees HR & Recruitment

Morgan McKinley has been successfully connecting talented candidates with career opportunities for over 30 years. It’s in our DNA to Go Beyond – above...

More Jobs From Morgan McKinley