Key Responsibilities
Support the delivery, enhancement, and lifecycle management of enterprise security platforms, including CCTV, access control, facial recognition, Physical Identity and Access Management (PIAM), and connected devices.
Assist in solution analysis, system integration, technical assessments, and troubleshooting for new technology initiatives, enhancement projects, and legacy platforms.
Identify process improvements, automation opportunities, and practical applications of AI/automation tools to enhance productivity and service delivery quality.
Coordinate project activities across all stages, including requirements gathering, testing, deployment, documentation, and operational transition.
Track project milestones, dependencies, action items, risks, and issues, ensuring timely follow-up and escalation when necessary.
Prepare clear, accurate status updates, dashboards, and reporting materials for governance forums and leadership reviews.
Monitor vendor deliverables, service quality, issue resolution, and strict compliance with project requirements.
Partner closely with internal technical teams, operational stakeholders, and third-party vendors.
Job Requirements
Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related field.
4 to 6+ years of relevant experience in IT service delivery, system implementation, application support, or project coordination.
Practical experience with .NET/.NET Framework, JavaScript, PowerShell, microservices, Power Apps, T-SQL, and relational databases (e.g., MS SQL Server, Oracle Database).
Proven experience coordinating technology projects and managing third-party vendor deliverables.
Excellent written and spoken English, combined with fluent spoken Cantonese and Mandarin.
Ability to articulate project risks, status, and technical details to business leadership.
Exposure to physical security systems (CCTV, access control) and IT integration with OT devices (e.g., card readers, cameras, connected IoT equipment).
Understanding of cloud services (IaaS), APIs, networking, and platform technologies relevant to IT/OT environments.
Professional certifications in ITIL, PMP, ScrumMaster, DevOps, COBIT, or related methodologies.
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