DHL Group is looking for aSenior Business Process Analyst with strong hands-on expertise in SAP Signavio andBusiness Process Model and Notation version 2.0 .

In this role, you will analyze current business processes, design improved future processes, and help create consistent, scalable, automation-ready, and audit-ready process documentation. You will collaborate with Process Owners, Operations,Information Technology , Compliance, Automation, and Transformation teams across different functions and countries.

Your responsibilities

1. Analyze end-to-endcurrent processes , including roles, systems, handovers, controls, risks, challenges, andKey Performance Indicators .
2. Create and maintaincurrent and future process models in SAP Signavio usingBusiness Process Model and Notation version 2.0 .
3. Facilitate process analysis and design workshops with business and technical stakeholders.
4. Design improved processes and identify opportunities for standardization, digitalization, and automation.
5. Document decision-making steps, business rules, exceptions, controls, system interactions, and handovers.
6. Review process models to ensure quality, consistency, and compliance with modeling standards.
7. Support process governance, alignment withStandard Operating Procedures , version control, approvals, and audit readiness.
8. Train and guide stakeholders onBusiness Process Model and Notation version 2.0 , SAP Signavio, and process documentation standards.

Your profile

1. Bachelor’s degree or equivalent qualification in Business Administration, Process Management, Information Systems, Industrial Engineering, or a related field.
2. More than four years of experience in process management, business analysis, operational excellence, process transformation, or shared services.
3. Advanced knowledge ofBusiness Process Model and Notation version 2.0 .
4. Hands-on experience creating and maintaining process models in SAP Signavio.
5. Experience analyzingcurrent processes and designingimproved future processes .
6. Strong workshop facilitation, stakeholder management, and communication skills.
7. A structured, analytical, consultative, and detail-oriented working style.
8. Professional English communication skills.

Additional experience that would be valuable

1. Experience with process mining, workflow tools, automation assessment, reporting dashboards, or Lean Six Sigma.
2. Experience in global, cross-functional, shared services, outsourcing, business transition, orHuman Resources operations environments.
3. Certification inBusiness Process Model and Notation , SAP Signavio, Lean Six Sigma, Business Analysis, or Process Mining.

Why join us?

You will contribute to process excellence within a global organization, helping teams improve transparency, standardization, operational efficiency, compliance, and automation readiness.

Apply now and help us build more efficient and future-ready ways of working across DHL Group.

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