Annual Price Increase (API) Query Management

• Receive, assess and respond to customer enquiries related to the API process.
• Log, and handle requests in line with established service standards.
• Identify the nature of each enquiry and route non-simulation requests to the appropriate Account Manager.
• Maintain accurate records of customer interactions and actions taken to support audit and reporting requirements.

API Simulation Support

• Review incoming requests to ensure they meet defined eligibility and validation criteria.
• Capture customer information from Salesforce and other approved business systems.
• Use approved simulation tools to produce customer-specific pricing impact analyses.
• Prepare clear, accurate customer communications using approved templates.
• Verify that all outputs are complete, accurate and delivered within agreed timelines.

Data Quality and Compliance

• Follow detailed procedures, governance standards and operational controls.
• Handle customer and business information in accordance with data security, confidentiality and compliance requirements.
• Identify and raise data quality issues, operational risks or security concerns in a timely manner.
• Chip in to maintaining high standards of data accuracy and process integrity.

Operational Perfection

• Meet agreed service level agreements (SLAs) and performance targets.
• Find opportunities to improve processes, simplify workflows
• Maintain accurate documentation and activity records to support operational transparency.
• Work closely with colleagues across Sales Operations, Pricing and Customer Support to deliver consistent service.

What We're Looking For

• 1-2 years of experience in Sales Operations, Customer Support, Pricing Operations or a similar operational role.
• Experience using Salesforce or a comparable CRM platform.
• Strong Microsoft Excel and Microsoft 365 skills.
• Good attention to detail with the ability to prioritize.
• Strong written and verbal communication skills.
• A collaborative approach with a dedication to delivering high-quality customer service.
• A willingness to learn, adapt and continuously improve processes.

Success Measures

• Consistently achieves service level agreement (SLA) targets.
• Delivers accurate, high-quality customer communications and pricing analyses.
• Completes work efficiently while meeting agreed turnaround times.
• Maintains compliance with governance, audit and data security requirements.
• Chips in ideas that improve operational efficiency

Career Stage:
Associate

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject .

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.