ZR_181_Manager CMS Aquiring
Priority Technology Holdings, Inc. Chandigarh, IndiaZR_181_Manager CMS Aquiring
Job Description
• Lead a team of Analysts and Senior Analysts across shifts.
• Set targets, monitor KPIs, and ensure SLA adherence.
• Drive process improvements and training initiatives.
• Handle merchant escalations and critical incident responses.
• Interface with product and compliance teams for issue resolution.
• Conduct regular 1-on-1s, appraisals, and coaching.
Requirements
• Bachelor's degree; preference for Finance, Business, or Tech domains.
• 6+ years of customer support experience, with 2+ years in leadership.
• Expertise in U.S. fintech or banking domain preferred.
• Proficiency in reporting tools and workforce management.
• Strong decision-making, communication, and leadership skills.
This position requires a 6-day work schedule. Monday to Friday will be Work-From-Office (WFO), while Saturday or Sunday will be Work-From-Home (WFH). The 6th-day working will be compensated as per company guidelines.
Benefits
- 5 Days Working
- One Complimentary Meal per Day
- Internet Reimbursement
- Gym Reimbursement
- Group Medical Insurance
- Mental Health support benefits
- Relocation Assistance (if Applicable)
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