Description and Requirements

Job Responsibilities

• Review enrollment requests to ensure all required eligibility data is present to enable enrollment for all MetLife products

• Verify eligibility by researching within one or more applications including GroupFacts, UIS, CDF and CBS

• Input data manually into UIS and/or GroupFacts (keying both Core and VB products like Critical Illness, Aura, DLP, others)

• Respond to requestors in a timely manner within TAT

• Clearly & accurately respond to customers/Service teams beyond standard template text (follow up for missing data)

• Terminate employee enrollments

• Auditing to find keying discrepancies

• Partner with key stakeholders to assess root cause and resolve escalations

• Ensure SLAs are met

• Ensure compliance with internal policies and procedures, including security, data retention/ ILM and external regulations

Education, Technical Skills & Other Critical Requirement

Education

• Bachelor's degree preferred

Experience

(In Years)

• 1-2 years of experience performing manual data entry (Preferably in Insurance Industry)

• Customer service experience

• Business writing skills, including ability to write clear, concise communications

Technical Skills

• Proficient knowledge of MS office - Excel, Word, Teams, Outlook

• Typing / data entry speed 30 wpm with 90% accuracy

• Deeper understanding of product eligibility verifications

• Analytical skills to assess eligibility & troubleshooting for solutions.

Other Skills

• Knowledge of Insurance principles in relation to the US Insurance industry

• Excellent communication (Written & Verbal) and comprehension skills

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!