Description and Requirements

Associates will be responsible for reviewing and evaluating Long Team Disability and Short Term Disability claims to determine MetLife's liability by giving consideration to contract provisions, medical and vocational evidence. Associates will contact Business SME's where needed; update and maintain accurate data records.

Essential Functions

• Analyze, validate and process transactions as per Desktop procedures (L3 & L4).

• Analyze and research all discrepancies.

• Investigate and resolve outstanding items

• Determine eligibility and applicable plan provisions while meeting timeliness goals

• Clear and accurate written and verbal communication

• Establish action plans for each file to bring claims to resolution

• Utilize Intellis and ACS (SIR) to update and maintain accurate data record

• Ensure that the assigned targets are met in accordance with SLA and Internal standards.

• Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence.

• Work as a team member to meet office goals to obtain disability's vision while demonstrating core values and meeting key measures.

• Ensure adherence to established attendance schedules.

AI Fluency: Working Knowledge of Microsoft Copilot

Any other essential function that may occur from time to time as directed by the

Supervisor.

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!