Domain Expert

Department: Business Support

Employment Type: Permanent - Full Time

Location: Pune

Description

We are looking for a proactive and detail-oriented Domain Expert - P&C to oversee themultiple teams responsible for processing P&C and L&H Insurance. The role will involvedomain management, trainings, quality monitoring, process compliance, and liaisingwith stakeholders to process claims, team productivity, and alignment with clientspecific requirements. The Domain Expert will support coaching, reporting, escalations,and operational improvement initiatives.

Key Responsibilities

• Provide expert guidance on P&C products:
• Interpret and apply U.S. regulatory frameworks including NAIC, HIPAA, ACA, ERISA, state-specific rules.
• Improve end-to-end processes: new business, underwriting, policy issuance,servicing, billing, claims, renewals.
• Define and validate business requirements for system enhancements, automation,and digital transformation.
• Collaborate with actuarial, compliance, operations, IT, and product teams to ensurealignment.
• Analyze operational and claims data to identify trends, risks, and improvementopportunities.
• Review policy forms, customer communications, and process documentation for accuracy and compliance.
• Provide training, domain knowledge sessions, and SME support for cross-functional teams.

Skills, Knowledge & Expertise

• 5-10+ years of experience in U.S.P&C insurance.
• Strong understanding of underwriting, claims, product structures, and regulatory compliance.
• Experience with policy administration, underwriting, or claims systems.
• Ability to translate business needs into clear functional requirements.
• Strong analytical, documentation, and communication skills.
• Bachelor or Masters Preferred GB and Lean certified
• Insurance certification
• Deep domain expertise and regulatory awareness.
• Process optimization and problem-solving ability.
• Cross-functional collaboration and stakeholder management.
• High attention to detail and strong business acumen