About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world's most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Role/ Department:

The Client Relationship Manager is responsible for managing and developing client relationships, ensuring a high-quality and consistent client experience. Acting as a trusted relationship partner, the role develops a strong understanding of clients' strategic priorities, business needs and evolving requirements, while ensuring these are effectively represented across the organisation.

The Client Relationship Manager coordinates Client Service teams and internal stakeholders to deliver against client expectations, resolve and escalate service issues, provide timely reporting and communication, and drive appropriate follow-through on client priorities. The role also supports relationship governance, identifies opportunities to strengthen the client partnership and contributes to the retention and development of client relationships.

The key responsibilities of the role include:

• Main operational contact for client enquiries liaising with the appropriate internal partners
• Proactive monitoring of client deliverables
• Identifying revenue generating/cost reducing client operational efficiencies
• Leads client service reviews
• Administration of client accounts
• Maintenance and adherence of Service Level Descriptions
• Project management of restructure and transition activity
• Communication of any changes to the client relationship to the relevant internal partners
• Proactively work with the client and internal partners to automate manual processes and minimise risk
• Identifies and addresses service issues, ensuring timely escalation
• Completes AML & Periodic reviews.
• Reviews P&L for assigned clients.
• Identifies and follows up on Cross Sell opportunities.
• Support the Sales team where applicable/required with new prospects.
• Manage the onboarding process, including a) engagement with NT Legal team to draft/negotiate contractual terms with clients and b) agreeing commercial terms with the client/working with Finance to ensure the terms are correctly translated onto the fee billing platform.
• Work with the client on their development and change agenda, working closely with the NT Client Change Team to delivery appropriately.

Skills/ Qualifications:

The successful candidate will benefit from having:

• Proven proactive client service experience, with the ability to build strong relationships through trust, credible knowledge and delivery of solutions and responsiveness
• Analytical/problem solving through organization and time management
• Ability to build strong internal and external network to assist in the timely resolution of client enquiries/issues
• Initiative to independently accomplish tasks and make decisions
• Manage multiple priorities considering client impact, timeframe complexity and risk
• Ability to represent Northern Trust in external meetings and the client in internal meetings
• The ability to operate independently. A self-starter who takes initiative
• Good risk management and compliance knowledge and understanding
• Excellent communication skills. Ability to cultivate and maintain strong and pro-active working relationships with partners and clients of all levels
• Strong problem solving and analytical skills

Work Authorization

Applicants must have the right to work in Ireland at the time of application and for the duration of employment.

Please note that Northern Trust is unable to provide employment permit sponsorship for this role. This includes Critical Skills Employment Permits, General Employment Permits, Intra-Company Transfer Employment Permits, Stamp 1G permissions, and other employment permits under Irish immigration frameworks.

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust's history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com , or alternatively you can discuss your individual requirements with the recruiter you are working with.