Description du poste

Type de métier
Types de métiers Crédit Agricole S.A. - Gestion des opérations

Intitulé du poste
GLOBAL HEAD FUND SERVICES H/F

Type de contrat
CDI

Date prévue de prise de fonction
01/10/2026

Poste avec management
Oui

Cadre / Non Cadre
Cadre

Missions

CACEIS is recruiting its Global Head of Fund Services at Group level.
The role covers the entire Fund Services Business Unit (BU), including the Business Lines Fund Administration, Fund Distribution Services, Middle Office & Reporting, Pension Funds and ETFs, as well as a dedicated Projects & Transformation team delivering cross BU initiatives.
The responsibility is global, multi country and multicultural, with a scope of more than 2,000 FTE worldwide (as of June 2026).
The Global Head of Fund Services is a member of the CACEIS Executive Committee and ensures that Group strategy is translated into concrete results across local entities.

Vos missions

- Define and drive the global strategy for the Fund Services BU, in alignment with CACEIS Group strategy.
- Translate this strategy into clear objectives, action plans and transformation programs for each Business Line and geography.
- Steer the overall performance of the BU (business, financials, quality of service, client satisfaction, risks).
- Lead organizational changes (roles, processes, tools) required to support the BU's development and the Group's competitiveness.
- Act as a visible sponsor of change, innovation and continuous improvement within the BU.
- Ensure the availability, adequacy and evolution of human resources and skills in the medium and long term.

Strategy & Transformation
- Build and share an inspiring strategic vision for Fund Services, aligned with Group priorities.
- Set priorities and targets for local entities and BLs; monitor implementation, performance and outcomes.
- Ensure Group decisions are understood, adopted and implemented; align and convince stakeholders when necessary.
- Lead major transformation projects, including change management, communication and stakeholder coordination.
- Anticipate market developments, client expectations and future skills required to support the BU strategy.

Team Leadership & People Management
- Directly manage several senior managers and large, complex, multicultural and multi country teams.
- Ensure permanent alignment between resources (skills, tools, organizations) and business stakes.
- Promote synergies between BLs, countries and support functions; help break silos and build strong internal and external links (CACEIS, Crédit Agricole Group, partners, market actors).
- Develop talents, leaders and succession plans within the BU.

Operational Steering, Budget & Risks
- Define and adapt the BU organization, roles and responsibilities across BLs and regions.
- Coordinate multiple stakeholders (experts, transversal teams, countries, support functions) in complex environments.
- Define budget for the BU, own budget arbitration and ensure robust financial steering; optimize resource allocation.
- Anticipate and manage operational, regulatory and strategic risks within the Fund Services perimeter.
- Set, monitor and improve key indicators for quality of service and client satisfaction.

#LI-OP1

Compléments

Innovation, Continuous Improvement & External Representation
- Monitor market trends, key players and practices in Fund Services.

-Evolve and promote the service offering to clients and prospects.

-Drive innovative projects and process improvements to enhance performance and foster continuous optimisation.

- Represent CACEIS and the Fund Services BU at external events, industry bodies and in front of key clients.

Localisation du poste

Zone géographique
Europe

Ville
Montrouge ou Luxembourg

Télétravail
hybride

Critères candidat

Niveau d'études minimum
Bac + 5 / M2 et plus

Formation / Spécialisation

Master 2 +

Niveau d'expérience minimum
11 ans et plus

Expérience

- Significant senior executive experience in asset servicing, fund services or closely related financial services businesses.
- Proven track record in leading large, multicultural and multi-country organizations and managing complex transformation programs.
- Strong client focus, with extensive experience in dealing with demanding institutional clients and major market stakeholders.

Compétences recherchées

Technical & Functional Skills
- Strategic leadership: ability to build, communicate and deploy a long-term, inspiring vision aligned with Group strategy.
- Mastery of project and program management (expected level 5), including the ability to manage complex portfolios in crisis or high-priority contexts.
- Solid understanding of markets, trends and regulatory issues linked to fund services.
- Strong budget management and resource optimization capabilities.

Leadership & Behavioral Competencies
- Strong leadership, influencing and representation skills; comfortable speaking publicly and communicating strategic messages.
- High ability in change management: promoting and supporting transformations, mobilizing teams, giving meaning and leading by example.
- Innovation mindset: creativity, curiosity, open-mindedness, boldness; ability to create an environment supportive of initiatives and collective learning.
- Collaboration and networking skills: capacity to build trustful relationships and work transversally with multiple stakeholders.
- Team development orientation: listening, availability, empathy, ability to empower, delegate and provide regular feedback.
- Results-driven, analytical and structured, with strong anticipation, rigour and risk awareness.

Outils informatiques

Pack Office - AI user

Langues
Fluent English and French