Process Executive - Claims Operations (Cantonese Speaker)

Cognizant Kuala Lumpur, Malaysia

Posted 1 day ago Permanent Competitive

Summary of the Role:

The Medical Claim Advisor is responsible for daily claim processing and evaluating medical insurance claims to ensure accuracy, compliance, and timely resolution. The role involves reviewing documentation, verifying coverage and communicating with their seniors to facilitate smooth claim processing.

List of Duties:

Assess medical claims in compliance with the terms and conditions of the policy
Verify medical codes, diagnosis and procedure to ensure compliance with industry standards (e.g. ICD 9, ICD 10, CPT)
Escalate enquiries and complex cases to Senior, when necessary, in line with internal guidelines
Process claims payment in accordance with the company's objectives and guidelines
Prepare claim communication letter

Desired Professional Experience:

Minimum Diploma Holder
With minimum 1 year of experience in medical claims handling
A healthcare background is preferred
With knowledge of medical terminology, billing codes (ICD 9, ICD 10, CPT) and medical insurance policies is preferred
Strong team player, willing to learn, able to work independently and effectively under pressure
Fluent in Cantonese, Mandarin, and English (speak, read, and write).

Job ID 47577

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