Company Description

Arch Global Services (Philippines) Inc. is a proud member of the Arch Capital Group LLC (www.archgroup.com), a globally recognized leader in insurance, reinsurance, and mortgage insurance solutions.

Established as the Group's Global Service Operations (GSO) hub in the Philippines, Arch Global Services delivers critical support to Arch Capital's worldwide network. We provide high-quality, high-impact business services across key areas such as Finance, IT, Risk, Actuarial, Operations, Project Management, Data & Analytics, and Shared Services.

At Arch, we believe in empowering our people with meaningful work, continuous learning, and a collaborative culture that values innovation, agility, and integrity. Our dynamic Manila and Cebu-based teams play a vital role in driving operational excellence and digital transformation for the Arch enterprise.

Joining Arch Global Services means being part of a fast-growing, high-performing organization that offers global exposure, professional development, and a strong commitment to work-life balance. If you're looking to grow your career in a company that values talent, purpose, and potential - we invite you to build your future with us.

Be part of something bigger. Be part of Arch. Where the people is our biggest asset!

Job Description

The Quality Controls Analyst is responsible for evaluating and improving the accuracy, compliance, and efficiency of underwriting processes within the Insurance and Reinsurance business. This role ensures adherence to company guidelines, regulatory requirements, and service level agreements through systematic audits, feedback, and continuous improvement initiatives.

Qualifications

Quality Monitoring & Auditing

• Conduct regular quality reviews of post-bound activities processed by the operations team in various systems
• Evaluate accuracy, completeness, and compliance with underwriting guidelines
• Perform sampling and audit checks based on established QA frameworks

• Reporting & Analytics
  • Prepare and maintain QA scorecards, dashboards, and reports
  • Analyze audit results to identify trends, root causes, and recurring issues

• Process Improvement
  • Recommend process enhancements to improve quality, efficiency, and turnaround time
  • Collaborate with underwriting, operations, and risk teams to implement improvements
  • - Participate in continuous improvement initiatives

Required Skills/Experience

Role Requirements & Skills

Skills / Competencies

• Strong verbal/written communication with fluency in the English language
• Strong analytical and problem-solving ability
• Detail and quality minded
• Collaborative and team-oriented with ability to execute within an international team
• Basic to Advanced knowledge of MS Excel and MS Word
• Flexible with changing requirements and ability to learn new processes quickly
• Basic understanding of insurance knowledge, knowledge of London Market is desirable
• Ability to work independently and as part of a team
• Ability to learn new tasks quickly
• Nice to have: Proficiency in QA tools, Power BI and reporting system

Additional Information

• Degree level in business-related courses
• Strong analytical and data processing skills
• Degree level in business-related courses
• Strong analytical and data processing skills