Technical Accounting Analyst (Collections) with Dutch

Are you a well-organized Dutch and English speaker? Do you have background in finance and would like to develop in a corporate environment? Do you enjoy working with data in Excel files and making sure everything's correct? If yes, then read on - we are looking for you! You'll become a part of our Commercial Risk department and you'll facilitate finance. Our office is located in Cracow and we are open to a hybrid working model.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Utilize strong verbal communication and customer service skills to respond to customer inquiries and handle various requests regarding changes in account and billing details
• Able to manage difficult customer issues while working in a fast-paced environment
• Facilitate collections via phone or email
• Keep accurate records and report on collection activity
• Submit regular reports on the status of unpaid accounts and any repayment progress
• Resolve customer issues and complaints concerning billing
• Respond to customer inquiries regarding accounts, research, and contact customers as necessary in order to update accounts
• Consistently handle confidential information, multiple tasks and exercise good judgment and problem-solving skills
• Assists in other areas of the Finance department as requested

How this opportunity is different

As a key member of our Cash cycle team located in Krakow, you will beresponsible for providing customer service and support to our customer base for their financial inquiries. This includes addressing client's overdue payments, researching payment discrepancies, reviewing and processing adjustment requests, and providing feedback to clients using written and verbal communication skills. In this role you will process a high volume of inbound and outbound calls.

Skills and experience that will lead to success

• 1-2 years of collections / AR or in customer service
• Strong communication skills, both verbal and written
• English and Dutch - at least on a B2+ level
• Organizational, negotiation, and problem-solving skills
• Understanding of consumer collection policies and practices preferred
• Strong knowledge and use of Microsoft Excel, Word and Outlook
• Ability to work in a fast-paced environment and handle difficult customer issues
• Flexibility and openness to new challenges and tasks
• Willingness to improve and automate work

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