Location: Singapore

This role supports the Relationship Management team covering North Asia, helping to deliver exceptional client service, maintain strong client relationships and assist with business development activities. You will work closely with senior stakeholders, coordinate client requests, and ensure accurate and timely handling of account-related processes, reporting and documentation.

Key Responsibilities

• Support Relationship Managers in managing a portfolio of clients across North Asia, ensuring a high standard of day-to-day service.
• Prepare client presentations, meeting packs, proposals and periodic reviews, including analysis and commentary where required.
• Coordinate onboarding, KYC/AML due diligence, periodic reviews and documentation updates in line with internal policies and regulatory requirements.
• Act as a liaison between clients and internal teams (operations, compliance, product, risk), tracking requests through to completion.
• Maintain accurate client records, pipelines and activity logs in CRM systems; produce management information and reporting.
• Monitor service issues, identify process improvements and contribute to consistent client experience across the region.
• Support regional initiatives, events and travel coordination, including meeting scheduling and minutes/actions.

Requirements

• Proven experience in an assistant relationship management, client servicing or sales support role within a relevant industry environment.
• Understanding of relationship management processes, client onboarding and regulatory concepts (including KYC/AML).
• Strong analytical skills with high attention to detail; comfortable working with reports, data and deadlines.
• Excellent written and verbal communication skills, with confident stakeholder management and client-facing professionalism.
• Strong organisational skills and ability to prioritise effectively in a fast-paced, multi-tasking environment.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word); familiarity with CRM tools and reporting dashboards is advantageous.
• Ability to work collaboratively across cultures and time zones; knowledge of North Asian markets and business practices is desirable.
• Fluency in English is essential; additional North Asian language capability is beneficial.
• Relevant degree or equivalent professional qualification preferred.

What You’ll Bring

• A client-first mindset, discretion with confidential information and strong integrity.
• Proactive problem-solving and willingness to take ownership of tasks end-to-end.
• Adaptability, resilience and a continuous improvement approach.