Head, Operations Excellence (Retail / Consumer banking)
Charterhouse Partnership Singapore SingaporeHead, Operations Excellence (Retail / Consumer banking)
*Exciting senior mandate for a Head, Operations Excellence (Banking)*
Seeking a seasoned leadership individual, to spearhead the operational excellence, workforce planning, governance, and productivity transformation across their digital business establishment.
Overseeing budget and headcount planning, optimizing resource productivity, defining operating models, and advancing intelligence and automation capabilities to improve delivery outcomes.
Responsibilities
Workforce Productivity & Resource Optimization
- Develop frameworks to measure and improve engineering and delivery productivity
- Drive initiatives to optimize team capacity, utilization, and throughput
Strategic Planning & Financial Governance
- Lead annual and quarterly planning cycles covering budget, headcount (HC), and cost optimization, Track and optimize resource allocation vs delivery outcomes
- Manage financial governance across Build portfolio, ensuring alignment to strategic priorities
Operating Model & Ways of Working
- Define, document, and continuously improve operating model, governance structures, and ways of working for the digital business
- Establish standardized processes to improve consistency and execution, drive adoption of agile, DevOps, and scalable delivery practices
Intelligence, Automation & Transformation
- Lead implementation of productivity tools, dashboards, and automation solutions
- Drive data-driven decision making through management reporting, metrics, and predictive insights
Requirements
- Min. 18 years of experience inBanking Financial Services, Digital platforms, Operations, COO office, transformation, or program governance roles
- Proven track record in Budgeting, HC planning, and cost management, within technology / digital transformation environments, driving operating model design and workforce optimization
- Strongstrategic thinking with execution capability
- Sound understanding of: Technology delivery models (Agile / DevOps / digital build environments), Productivity metrics and operational KPIs
- Experience with automation, analytics, and management reporting tools
If you hold strategic leadership experience, driving operational excellence, workforce planning, governance, and productivity transformation across retail banking digital business establishment, do reach me atLeonardT@charterhouse.com.sg for a confidential discussion.
EA License no: 16S8066 | Reg no.: R1657935
Only successful candidates will be notified.
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about charterhouse
Charterhouse was formed in 2003 in Australia and it has established itself as a reputed recruitment specialist in its industry. With footprints in Asia, Australasia and the Middle East, we offer professional and bespoke contingency and retained search services across a variety of industrial sectors.
For more information on how we can help you, give us a call for a confidential discussion at (65) 6435 5600.
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