Job Description & Requirements

Location: Singapore(Hybrid)

Type: Full-time

Department: Financial Markets

Job Summary

As a member of the KYC/AML Client Outreach Specialist (“COS”) team, you will serve as a support member for the client relationship teams, partnering to meet Anti Money Laundering (AML) Client Due Diligence (CDD) Refresh requirements. As a COS, you will partner with product sales and other banking or markets relationship teams, manage a client refresh population, reach out for key AML/CDD documentation, and act as an escalation point for service or operational challenges that may arise in KYC refresh.

COS analysts act as the primary point of coordination between Banking/Markets and AML Refresh Operations teams to ensure timely and accurate compliance to policy and regulatory requirements in KYC refresh. A COS is the client advocate, helps to simplify client interaction and deliver the most seamless, holistic service relationship across the firm. You will ensure the accuracy of documentation, and screening, obtain approvals from Compliance and Business and complete refresh cases in a timely and accurate manner.

Responsibilities

Support annual KYC refresh for Mandarin Speaking Banking and Markets clients in Hong Kong and Greater China

Execute with client perspective while balancing risk to the firm

Support a culture of teamwork and collaboration focused on goals and delivery

Adhere to standards for timeliness and accuracy of AML CDD case completion

Master CDD requirements applicable to the banking clients and guide clients and bank staff in complying with them

Understand and adopt process recommendations and procedural updates derived from changes to policy, technology adoption and process enhancements

Coordinate with partners in other regions and LOBs to ensure partnership in global KYC initiatives

Review the industry group client hierarchy, looking for inactive accounts to be closed, linkage errors within client structures and merge/purge of client entities

Assist in tracking both Annual refresh population and other KYC related populations in partnership with coverage team

Ability to communicate in Mandarin with Chinese clients for business purposes

Eligibility Requirements

3-5+ years of experience in financial services preferably with banks

Previous experience in client facing roles and must demonstrate a strong client focus

Experience with AML CDD policy standards and industry practices in AML CDD

Understanding of the operational aspects of products and services used by Banking clients

Proven stakeholder relationship/influence management skills to achieve swift adoption through close partnerships

The ability to find ways of solving or pre-empting problems

Understands and respects cultural differences

Bachelor’s degree

AML CDD knowledge for legal entities in and across multiple global jurisdiction