Role Summary
A critical operations architect role responsible for building a high-performance customer service ecosystem for a futures trading platform, bridging advanced technology with institutional reliability.
Key Responsibilities
- Design end-to-end client onboarding and KYC flows for Asian markets
- Own customer support technology stack and develop high-touch service model
- Ensure operations meet MAS compliance standards
- Become internal expert on client portal and CRM systems
Required Qualifications
- 5+ years experience in brokerage operations, customer success, or fintech support
- Proven ability to manage high-stakes environments
- Strong process-driven problem-solving skills
- Deep understanding of futures market mechanics
Interested applicants please apply here with your updated CV
StriveX Pte Ltd, EA License No: 23S2077
Lee Boon Hou (Hagen), Registration No: R1870932
hlee@strivex.sg
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