IT Helpdesk Support (m/f/d)

Hays Lausanne, Switzerland

Posted 2 days ago Contract Competitive

Aufgaben

Monitor infrastructure, applications and operational alerts
Identify, log and track incidents using ticketing tools
Coordinate with internal technical teams to ensure timely resolution
Perform first-level troubleshooting and operational checks
Execute documented operational procedures
Verify scheduled tasks, system availability and backups
Maintain operational documentation and reporting activities
Support occasional on-site technical interventions

Profil

Proven Experience in IT Support, Helpdesk, Service Desk, NOC or IT Operation
Experience with ServiceNow, Jira, EasyVista, Remedy or similar tools
Basic understanding of IT infrastructure, Windows environments and networking concepts
Strong organisational skills and attention to detail
Ability to work in a structured environment and follow procedures
Service-oriented mindset
French: Fluent / Native level (mandatory)
English: fluent level

Benefits

Potential for a long-term assignment with extension opportunities
We will give you valuable tips and feedback on your application documents and interviews

Job ID 884711/1-en

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ABOUT COMPANY

Hays AG Deutschland

Mannheim, Germany

3900 Employees HR & Recruitment

Working for your tomorrow Hays ist einer der weltweit führenden Personaldienstleister für qualifizierte Fach- und Führungskräfte. Wir bringen Unte...

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