MAN Commercial Protection are looking for CCTV Control Room Operators in one of the biggest control rooms in the UK, covering over 2500 cameras around the West Midlands.

Two shift patterns available: 4 on 4 off days / 4 on 4 off nights.

Shift timings: 05:45-17:45 / 17:45-05:45

Payrate: £13.23ph

Coverage focuses mainly on West Midlands Transport, but also focusing on towns and city centres around the West Midlands. You will patrol cameras and be on the alert for all types of crimes. You will be dealing with emergency services on a daily basis aiding in live incidents, so a strong level of communication is required.

Main Responsibilities:

• Carry out patrols of the cameras throughout the West Midlands.
• Aiding the emergency services in live situations.
• Aiding Police by searching and saving footage for vital information for their investigations.
• Incident handler for local council Out of Hours - Dealing with social services and other organisations to aid members of the public.
• Communicate with local town hosts and shops by radio.
• Take emergency calls from the public via emergency help points in the control room.
• Updating the public via social media of any updates in the West Midlands.
• Respond to email requests for footage and information.
• Working in conjunction with Highways England dealing with traffic management.
• Be responsible for alarm calls across the West Midlands.

Qualities/Requirements:

• CCTV Badge - Essential
• Dual Badge - Advantage
• Very strong communication skills.
• Strong literacy skills.
• Strong IT skills. (Dealing with Microsoft products).
• Excellent phone manner.
• Team player.
• Polite & Enthusiastic.

The ideal candidate must have:

• You must be able to work on your own initiative
• Full 5-year checkable work/education history
• You MUST hold a valid CCTV Licence

Benefits:

• Full uniform supplied
• Access to in-house training (SIA and First Aid)
• Free International Professional Security Association (IPSA) membership
• Access to 24-hour counselling helpline through IPSA
• Access to 24-hour legal helpline through IPSA
• Double pay on Bank Holidays
• Perks At Work - High Street Discount Scheme

If this sounds like the ideal role for you, please apply with your CV. We look forward to hearing from you!