What is the opportunity?

This is an exciting opportunity for someone with experience in IT support or application development to join a friendly and professional team. You will play a key role in supporting business-critical systems, helping to resolve technical issues and improve service performance. Each day brings a new challenge, giving you the chance to develop your technical and problem-solving skills while delivering a positive experience for colleagues across the Bank.

In this role, you will:

• Work within the Information Technology Infrastructure Library (ITIL) framework to manage incidents, problems and changes effectively
• Investigate and resolve system issues raised through the Service Desk, providing fixes or practical workarounds
• Identify and address root causes of recurring issues to reduce business impact and improve system reliability
• Develop, test and implement system changes or fixes in response to business needs or incident resolution
• Monitor daily system performance and contribute to service improvement initiatives and team projects

What will make you stand out?

You bring strong analytical thinking and enjoy solving technical problems. You communicate clearly and work well with others, even when under pressure to meet service level agreements. You are curious, proactive and take ownership of issues through to resolution.

Your experience with technologies such as Oracle, SQL and PL/SQL, along with Unix or Linux environments and shell scripting, will support you in this role. You focus on delivering a smooth service and continuously look for ways to improve how systems operate.

Experience with the following will help you to stand out but is not required to apply for this role:

• IT service management practices or ITIL Foundation knowledge
• Working with third-party vendors or managed service providers
• File transfer tools, Control-M batch scheduling, or GIT/Bitbucket
• Exposure to JBoss or Axway environments

Essential qualifications

There are no specific qualifications or minimum educational requirements needed for this role.

More about the team

Bristol Application Operations (Back End), part of Technology Services, provides end-to-end support for a wide range of systems used by business teams across the Bank. The team is focused on delivering reliable, responsive and customer-centred service, while supporting the Bank's strategic goals. You will be part of a supportive environment where collaboration, learning and continuous improvement are encouraged.

This is a hybrid role, based primarily at Temple Quay, Bristol. We typically ask colleagues to spend a minimum of 8 days per month working in-person to support collaboration and connection. Specific arrangements will be confirmed by your recruiter to ensure they meet the needs of the role and team.

Why work with us

The Bank of Ireland company culture prioritises work?'life balance with a commitment to hybrid working, along with 24 days annual leave and excellent pension contributions.
Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy along with working parent and carer supports.

Your health and wellbeing is important to us; we offer a substantial health insurance contribution, Employee Assistance Programme, WebDoctor and financial wellbeing coaches.

We also encourage and support colleagues to pursue educational and professional qualifications to grow and enhance your career.

Key Competencies

• Customer Focused - Self
• Manage Risk - Self
• Take Ownership - Self
• Be Decisive - Self
• Better together - Self

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

Your Journey, Our Support

We believe that embracing the perspectives of all of our employees is a value that connects us with our customers and our communities, and makes it an even better place to work. We're building an organisation that is welcoming to all, which enables our colleagues to thrive and reach their full potential.

Neurodiversity

We are on a continuous journey to build an inclusive and diverse workplace. We have recently partnered with Auticon, to improve inequalities in employment for neurodivergent adults.

Find out more

Gender Balance

Our Gender Balance Network creates an inclusive space where colleagues of all genders can connect, learn from one another, and work together to achieve our gender balance objectives.

Multicutural

We support colleagues from all backgrounds, cultures and ethnicities. We want our colleagues to feel safe, included and experience a sense of belonging.

With Pride

Our objective is to drive representation and inclusion of the LGBTQ+ community, promote bringing your whole self to work, and increase visibility across locations, regionals and mediums.

Read more about Inclusion & Culture

Flexible Working

We're committed to giving our colleagues the flexibility they need to thrive. Our hybrid working model is central to this approach, enabling more productive ways of working while supporting a healthier work-life balance.

For roles that offer hybrid working, we typically ask that colleagues spend a minimum of 8 days per month working in-person. Specific working arrangements will be confirmed with your recruiter to ensure they meet the requirements of the role and the team you will be joining.

Hear how flexible working has helped Helen find the balance that works for her:

Our Benefits

Every job at Bank of Ireland comes with...

Pay & Perks

Competitive pay package
Premium pension contribution
Pay reviews & profit-share scheme
Financial wellbeing coaches
Excellent healthcare contributions

Work-Life Balance

23 days annual leave
Flexible leave: buy or sell your days
6 months paid maternity leave
Fertility and surrogacy policies
Working parent and carer supports

Career Growth

Support for professional qualifications
Award-winning career framework
Clear pathways for development and progression

Hear what San San has to say:

"At Bank of Ireland there's a range of development programmes and supports. That brings fresh opportunities and the chance to futureproof my career."

To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.