The University

At Durham University we are proud of our people. A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting - Durham is a university like no other.

Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally. Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer.

We would be thrilled if you would consider joining our thriving University. Further information about the University can be found here.

Find out more about the benefits of working at the University and what it is like to live and work in the Durham area on our Why Join Us? - Information Page.

The Role and the Department

Dynamic and vibrant, Durham University Business School is one of Durham University's four Faculties and is comprised of four research-intensive departments: Accounting, Economics, Finance, and Management and Marketing. Known for its global reputation, its impact on policy and practice and its strong focus on ethics, responsibility and sustainability, the School aims to be a leading European business school with a strong global presence by 2027.

The School currently has 180 academic and teaching staff, with plans and resource commitments to grow to 230 by 2027. The School has a high-quality portfolio of programmes at undergraduate, masters and doctoral level, across all subject areas. The school's student population is around 4000, across undergraduate, postgraduate and research programmes, attracting a talented and diverse student intake (with over 130 nationalities).

Our vision is to lead business thought and practice to improve global wealth and well-being. Our associated mission is to create, share and use knowledge to deliver equitable and sustainable futures around the world. We pursue this mission by advancing world changing knowledge and securing global impact through increasingly collaborative research across disciplines and around the world. Further information on the School can be found at http://www.dur.ac.uk/business/.

The Business School is seeking a Learning and Teaching Administrator to join our dedicated and supportive team. This is an exciting opportunity to play a key role in delivering a professional, high-quality administrative service that supports a wide range of teaching, learning and assessment activities throughout the student lifecycle, from enrolment through to graduation.

As part of a passionate, collaborative and welcoming team, you will contribute directly to the student experience and help ensure that our services run effectively and efficiently. Working closely with colleagues across the Business School and the wider University, you will support the delivery of departmental priorities while operating in line with University policies, procedures and regulations. The role offers the opportunity for hybrid working, with time split between working on campus and remotely, subject to business needs.

We are looking for someone who is enthusiastic about supporting students and making a positive difference. You will be an excellent communicator with strong organisational and time-management skills, able to build effective working relationships with a wide range of stakeholders. You will have a keen eye for detail, a commitment to continuous improvement, and the initiative and drive to see tasks through to completion.

In return, you will have the opportunity to work in a fast-paced and rewarding environment where your contribution has a real impact on students, colleagues and the wider University community.

Further information about the role and the responsibilities is at the bottom of this job description.

Working at Durham

A competitive salary is only one part of the many fantastic benefits you will receive if you join the University:

• You'll receive 27 days annual leave per year in addition to 8 public holidays and 4 customary days per year - a total of 39 days. The University closes between Christmas and New Year.

• No matter how you travel to work, we have you covered. We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies.

• You can access exclusive discounts via our benefits portal including money off at supermarkets, high street retailers, IT products such as Apple, eating out and days out at various attractions.

• Our on-site nursery is rated Outstanding by Ofsted, and you can access holiday camps for children aged 5-16.

• We provide wide-ranging health and wellbeing support including discounted membership for our state-of-the-art sport and gym facilities and access to a 24-7 Employee Assistance Programme.

• We offer all staff the opportunity to take part in volunteering activities to make a difference to the local community.

• Our family friendly policies, including maternity and adoption leave, are among the most generous in the higher education sector (and likely above and beyond many employers).

• If you are keen on advancing in your role or career, we have a genuine passion for developing our colleagues from qualifications to IT skills, courses and apprenticeships.

• We offer generous pension schemes with varying contribution amounts to help you plan for your future.

Discover more about our total rewards and benefits package here.

Durham University is committed to equality diversity, inclusion and values

Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work.

As a University equality, diversity, and inclusion (EDI) are a key part of the University's Strategy and a central part of everything we do. We also live by our values and our Staff Code of Conduct. At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive.

We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities. If you have taken time out of your career, and you feel it relevant, let us know about it in your application. If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role.

What you need to demonstrate when you apply

To be considered for this role, here are the skills/experience we're looking for:

Qualifications/Experience

1. Five GCSEs at least Grade C or level four (or equivalent) including English Language and Mathematics or equivalent experience.

2. Experience of working in a busy office environment delivering front line administrative services or having relevant qualifications for the role.

3. Experience of managing time to meet deadlines and working under pressure without compromising on quality.

4. Demonstrable accuracy, numeracy and attention to detail.

5. A high level of discretion and the ability to maintain confidentiality.

Skills/Abilities/Knowledge

6. Good spoken and written communication skills.

7. Good digital skills including experience in using digital devices and apps including the internet, email, digital communication tools, Microsoft 365 applications.

8. Committed to continuing professional development.

9. Ability to solve problems and resolve straightforward issues yourself and as part of a team.

10. Ability to provide advice and guidance to a range of colleagues and customers.

Desirable Criteria

11. Post-16 qualification or equivalent experience.

12. Experience of working in Higher Education.

How to apply

To progress to the assessment stage, candidates must evidence each of the essential criteria required for the role in the person specification above. Where there are desirable criteria we would also urge you to provide any relevant evidence. Please don't forget to check if there is any weighted criteria (see above).

While some criteria will be considered at the shortlisting stage, other criteria may be considered later in the assessment process, such as questions at interview.

Submitting your application

We prefer to receive applications online. We will update you about your application at various points during the process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to ensure you receive all emails

What you are required to submit:

• A CV

• A covering letter which shows examples of how you meet all of the criteria within the Person Specification. Please feel free to show this in table form if you wish.

Contact details

If you would like to have a chat or ask any questions about the role, Nic Lawson, Learning and Teaching Manager would be happy to speak to you (nicola.lawson@durham.ac.uk).

Typical Role Requirements

Here are the kind of activities that you'll be asked to undertake and ways in which you'll be expected to operate.

Service Delivery

• Contribute to equality, diversity and inclusion, and the University's values.
• Provide an excellent and timely service to our students, academics and professional services colleagues, building effective relationships and ensuring a positive experience for all stakeholders.
• Use your experience and problem-solving skills to resolve routine issues relevant to your role and provide information and updates to help your team find solutions.
• Collect, organise and record data and information accurately and provide reports as required.
• Promote positive wellbeing arrangements which benefit you and your team.
• When carrying out your role, use and apply relevant professional and regulatory standards, policies and procedures, including those relating to information governance, records management and confidentiality.
• Use standard office-based devices and applications, tools, and equipment to carryout data recordings, communications and networking, such as marks entry, collection and dissemination of student feedback.
• Update guidance on standard operating procedures followed by the team.
• Process, update and maintain key business documentation and the virtual learning environment, ensuring information is accurate, up to date and accessible to staff and students.

Teamwork

• Resolve queries and respond to requests for information and advice and bring any complex issues to the attention of more experienced team members.
• Help your team organise and provide administrative services that support key activities undertaken within your service and contribute to team planning activities.
• Help your team ensure that products and services are adapted in response to feedback and to meet changing demands.
• Flexible in approach to accommodate the needs of team members and/or service users.

Communication/Liaison

• Seek feedback from students, staff and anyone else that you come across as part of your role on their requirements from your service to ensure that their reasonable expectations are being met.
• Record information and data accurately as required and respond to queries which you receive.
• Liaise with staff in other areas, professional organisations and agencies to ensure that services are being delivered in an efficient and collaborative way.
• Provide support for meetings, working groups and committees, such preparing and sending documents for meetings, drafting reports and taking minutes, including preparation for the Board of Examiners and its Sub-Committees, and the Student Voice Committee.

Any other reasonable duties.

Useful links

Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement Job Applicants/Potential Job Applicants - Privacy Notice which provides information on the collation, storing and use of data.

Durham University is a UKVI sponsor. Applicants who require sponsorship to work in the UK should note that not all roles are eligible. Further information on visa requirements and eligibility can be found on the UKVI website.