Introduction

Company cultures & job summary

Our client is looking for a motivated IT Technician to join their busy support team in Gloucestershire. You'll be handling 1st line support, managing their SharePoint environment, and keeping their website secure and up to date. If you're comfortable with Power Automate, WordPress, and working to ISO27001 standards, Apply Now!

Working Patterns and location - Hybrid - 3 days on site per week

Key responsibilities

• Provide first-line IT support to end users via Microsoft Teams and email.

• Troubleshoot and resolve hardware and software issues remotely and on site.

• Log, manage, and track tickets through the IT service management system.

• Manage SharePoint environment, covering security, compliance, and threat detection.

• Build and maintain SharePoint Flows and Power Automate jobs based on user requirements.

• Maintain and update the company website, managing security and user access.

• Document resolutions and processes to ISO27001 standards for audit and team reference.

• Liaise with third-party suppliers to resolve licensing and application issues.

Skills & experience

• Proven experience in a 1st line IT support or helpdesk role.

• Strong knowledge of Windows desktop and server operating systems.

• Familiarity with Active Directory, Office 365, and PowerShell.

• Hands-on experience with SharePoint and Power Automate workflow creation.

• Strong knowledge of WordPress and website management including security.

• Understanding of ISO27001 processes and information security practices.

• Good communication skills with a customer-focused, calm-under-pressure approach.

The client would also like to see some of the below, but this is not essential:

• IT-related certification such as CompTIA A+ or ITIL Foundation.

• Relevant IT degree or equivalent industry experience.

• Experience working within a security-cleared or defence-adjacent environment.

Our client is committed to providing a diverse and inclusive workplace and welcomes applications from all backgrounds.

Part-time opportunities/flexible working is available to suit individual needs.

RECOMMEND A FRIEND: If you have professional friends/colleagues who would be interested in one of our roles and our excellent levels of service too, we'd like to recognise your recommendations with a 'thank you' of our own. For every friend you refer who then starts a role through Datasource either Contract or Permanent, we will send you £200 of Love to Shop Gift Vouchers & gift your friend £100 in Love to Shop Gift Vouchers as well!

You will be required to hold a minimum of SC Clearance. If you do not hold an active SC Clearance, please familiarise yourself with the vetting process before applying.

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