MSP Engineer

JobStack, Inc. Los Angeles, United States

Posted 4 days ago Permanent Competitive

MSP Engineer

Company Description

Our client is a well-established technology integration and managed services organization specializing in enterprise security and connected infrastructure solutions. Their team is focused on delivering reliable service, technical excellence, and long-term client partnerships.

Job Description

Key Responsibilities:

Client Support: Resolve helpdesk tickets, provide troubleshooting, and ensure excellent customer experiences.
Ticket & System Management: Maintain SLAs, oversee ticket lifecycles, and monitor remote systems for security and performance.
Project Support: Assist in project delivery, ensuring alignment with scope and documentation.
Risk & Communication: Act as an escalation point, conduct root cause analyses, and provide clear client communication.
Team Collaboration: Mentor engineers, contribute to process improvements, and support cross-functional teams.

Qualifications

Requirements:

Technical Experience: IT/security systems, scripting (PowerShell, Python), years managing client relationships.
Soft Skills: Strong communication, problem-solving, attention to detail, and ability to work collaboratively.
Certifications & Tools (Preferred): Milestone XProtect, Access Control Systems, Veeam, AWS/Azure, RMM tools (Connectwise, Ninja, Zendesk), MCSA/MCSE, Axis, Fortinet.

Benefits:

Competitive salary
Health, vision, and dental insurance
401k + profit sharing
Growth-oriented, collaborative team environment

Additional Information

Competitive compensation, benefits package, retirement offerings, and additional employee programs.

Job ID 744000139685586

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