Technical Support Representative

Paysafe Westlake Village, United States

Posted 2 days ago Permanent Competitive

The Technical Support Level I representative is responsible for answering and resolving incoming merchant and agent inquiries related to point-of-sale (POS) equipment. The function is not limited to providing product information, troubleshooting and diagnostics. The function is critical to the high end standard of service level maintained within the department. Available shifts: various, weekends and holidays.

Problem solving skills while working well under pressure
Ability to handle escalated issues
Ability to navigate all systems used within the Technical Support Department
Representative should have a good working knowledge of the industry
Representative must have a good rapport with co-workers and supervisors
Must show dependability (good attendance history)
Must be able to multi task
Must show good phone skills etiquette
Must show initiative and display good teamwork
Knowledge and understanding of how various POS equipment's functionality and troubleshooting
Ability to create downloading files for POS equipment and assist the merchant and agent on how to successfully complete a download
Must obtain and continue to acquire technical knowledge, as it relates to POS equipment and the industry
Provide consistent and accurate information to our merchants and agents
Must understand and be able to meet all statistical requirements set forth for a Technical Support level I representative
Must understand and comply with company and department's attendance and punctuality policy and procedure

Skills & Requirements

Must have basic knowledge of Windows based programs
Must understand and be able to navigate all systems used within the Technical Support Department
Must be familiar with download procedures and functions for all supported terminals
Must understand how to build and edit a download file
Representative should be meeting all current position requirements
Must hold an average of 95% or better on all quality Monitors

Job ID 372594

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