Job Description

ABOUT SINCH

Sinch is pioneering the way the world communicates. More than 150,000 businesses - including Google, Uber, Paypal, Visa, Tinder, and many others - rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.

At Sinch we "Dream Big", "Win Together", "Keep it simple", and "Make it Happen". These values are our foundation!

DESCRIPTION

As part of the remote operations team, you will analyze available data to troubleshoot problems by effectively using appropriate methods, test equipment, tools and related software to maintain network integrity. You will also provide corrective actions or refer to the proper vendor or support group for immediate issue resolution.

You will also install and maintain in optimum working condition all equipment installed in the Sinch Central Office/Network. You'll work with customers and vendors to test and accept circuits and trunk groups, both SIP and TDM. Additionally, you'll participate in exercises and actions related to installation, test/turn-up and acceptance of all equipment in accordance with installation specifications issued by Network Engineering, NOC and EWOs and SOPs

Come join us if you are passionate about success and being in a role where you will make a difference!

Your Impact & Responsibilities

• Install, test/turn-up of circuits and trunk groups (DS3, T-1, Ethernet 1G and 10G)

• Install, test/turn-up of network equipment (soft-switch, DCS, routers)

• Perform preventive and corrective maintenance on all equipment platforms as well as associated peripherals and ancillary devices

• Install, test/turn-up of customer circuits and trunk groups

• Perform preventive and corrective maintenance on all equipment platforms as well as associated peripherals and ancillary devices

• Analyze available data to troubleshoot problems by effectively using appropriate methods, test equipment, tools and related software to maintain network integrity

• Utilize a full range of technical knowledge and skills related to the Sonus switching platform and transport network which includes equipment analysis, evaluation of performance, operational report analysis and special conditions that may affect service

• Provide corrective actions or refer to the proper vendor or support group for immediate issue resolution

REQUIREMENTS

• Associate's or BS degree, or equivalent work experience

• Proficient in the use of Central Office test equipment such as the T-Berd 224/310/5800, T-BERD 8000, protocol analyzer or equivalent test equipment

• Possesses a minimum of 2 years working experience and knowledge of central office switches (Nortel DMS, Ericsson, Lucent, etc.) or soft switch, SONUS platform preferable

• Knowledge of the public switched network

• Knowledge of troubleshooting, installation and maintenance practices

• Experience with central office physical infrastructure

• Demonstrated understanding of high speed internet backbone services

• Basic understanding of ethernet switches and routers

• Experienced in DC power plants including emergency generators, batteries and ATS

• Experience with Transport network:

• DS-1 & 3 test and turn-up

• Familiar with SS7 network and protocol

• Fiber facility circuit testing (OC3, OC12, etc.)

• Ethernet (1G and 10G)

This is an onsite opportunity at our office in Minneapolis, MN.

Benefits

• STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.

• CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.

• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.

• TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.

• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.

• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters.

• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.

The annual starting salary for this position is between $75,000 - 95,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This role will be accepting applications until July 21, 2026 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.