As a member of Munich Re, MedNet Global Healthcare Solutions L.L.C. is one of the leading managed care service organizations serving healthcare needs across the region. We are currently looking for a Team Leader of the Network team to support the ongoing development, management, and optimization of our healthcare provider network while ensuring exceptional service standards, operational excellence, and stakeholder satisfaction.

This role offers an exciting opportunity to lead provider network operations, strengthen strategic provider relationships, drive performance improvements, and support the delivery of high-quality managed healthcare services across multiple markets.

Your Role

• Support the Network Manager in overseeing the development, maintenance, evaluation, and expansion of MedNet's healthcare provider network.
• Manage provider credentialing and re-credentialing activities, ensuring compliance with company standards and quality requirements.
• Conduct provider profiling, performance analysis, and market assessments to identify preferred healthcare providers and network enhancement opportunities.
• Lead negotiations, contracting, and re-contracting activities with healthcare providers while ensuring cost efficiency and service excellence.
• Maintain strong relationships with providers, insurance partners, and key stakeholders to support effective collaboration and business growth.
• Monitor provider performance against established benchmarks and service standards.
• Conduct network reviews, audits, and monitoring initiatives to identify service improvement opportunities and mitigate fraud and abuse risks.
• Develop recommendations and reports to support informed decision-making and continuous enhancement of network performance.
• Support quality assurance initiatives and ensure adherence to internal policies and operational procedures.
• Serve as the primary escalation point for provider-related concerns and facilitate resolution of network issues across internal departments and external partners.
• Conduct regular provider visits to strengthen partnerships and ensure alignment with MedNet policies and service expectations.
• Deliver provider orientation programs, training sessions, and workshops to ensure awareness of MedNet products, procedures, and managed care concepts.
• Support customer satisfaction initiatives by collaborating with clients, providers, and internal stakeholders to identify and implement service enhancements.
• Prepare and present network performance reports, tariff revision analyses, and operational updates for management review.
• Maintain accurate provider information and network data within internal systems.
• Develop monthly statistical and benchmarking reports to support strategic planning and performance management.
• Gather market intelligence and competitor insights to support network strategy and business development initiatives.
• Support the Network Manager in driving departmental objectives and team performance.
• Coach, mentor, and train team members to enhance capability, knowledge, and professional development.

Your Profile

• Diploma or Bachelor's degree in Hospital Administration, Healthcare Management, Pharmaceutical Sciences, or a related discipline.
• Minimum 4 years' experience within the TPA, health insurance, or managed care industry.
• At least 2 years' experience managing or developing healthcare provider networks, preferably within the GCC region.
• Strong understanding of healthcare provider contracting, credentialing, network management, and healthcare market dynamics.
• Knowledge of medical terminology, ICD and CPT coding systems.
• Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
• Strong analytical, negotiation, stakeholder management, and problem-solving skills.
• Excellent communication and relationship-building abilities.
• Proven leadership capability with the ability to motivate and develop high-performing teams.
• Ability to work effectively in a fast-paced environment and manage multiple priorities.

Qualifications

Why Join Us?

At MedNet Global Healthcare Solutions, you'll be part of a respected organization backed by Munich Re's global expertise and commitment to excellence. You'll have the opportunity to contribute to the development of a high-performing healthcare network while working alongside industry professionals dedicated to delivering exceptional healthcare solutions.

Munich Re not only stands for fairness with regard to its clients; it is also an equal opportunity employer.