Job Description

This is a great opportunity to join our Repairs team based in our Billericay office. We recognise how important it is to help people get their lives back in order quickly when damages occur. Crawford offers a complete managed repair service, supporting policyholders from the first notification of loss right through every step of the repair and restoration process. Occasional travel may be required for the role.

Responsibilities

As a Repair Advisor, you will be responsible for proactively managing the repair process adding value to the customer journey. Communicating with contractors, policyholders and clients to a high professional standard keeping them informed at key stages.

You will be responsible for preparing reports commenting on detail on all aspects of the claims, including policy and analysis & liability, quantum & future actions. Communicating regularly with all interested parties, calculating & approving interim payments, preparing interim reports & other communication.

You'll also be liaising with colleagues within different business areas depending upon the nature of the claim, so attention to detail is essential to ensure each step of the claims process is as thorough as possible, collating and recording all necessary statements and information as required

Qualifications

We're looking for talent: problem solvers who relish challenges and provide solutions. Candidates that are keen to progress within a global organisation. Additionally, we'd like you to have:

• Sound technical skills to proactively manage building repairs.
• Good problem solving skills to identify failure demand and initiate resolution.
• Excellent verbal and written communication skills, to convey technical information in a clear and concise way.
• Well-developed interpersonal skills to build rapport and manage customer expectations.
• Good organisational and time management skills; to co-ordinate and deliver on a variety of actions concurrently, delivering every time to high standards.
• Strong computer literacy skills to make effective use of a variety of ICT platforms and applications.

Due to the nature of our business, this role is subject to a satisfactory basic DBS check

About Us

We are Crawford & Company; the world's largest publicly listed independent provider of claims management solutions. With a legacy of nearly 80 years of unmatched experience with global capabilities and industry-leading technology, we are guided by our mission to restore and enhance lives, businesses and communities. We're people taking care of people. From large-scale catastrophic losses to short-term workers compensation claims, Crawford & Company offers total solutions that help our clients' policyholders resume their lives and work.

Our 9,000+ employees hail from more than 70 countries and speak dozens of languages, but all of Crawford's service lines work together in unison for our clients. We call ourselves One Crawford. Through many specialised services in 700 offices around the world, One Crawford enhances our ability to deliver total claims management solutions to our clients.

In addition to compelling career opportunities that span countless fields and disciplines, Crawford & Company also offers employees a competitive salary with a strong benefits package and ongoing training and mentorship programs through every stage of your career.

At Crawford & Company we are committed to creating an inclusive work environment. We don't just talk about diversity and inclusion; we aim to infuse it into everything we do - underpinning our strategy with three core elements:

• Consciousness
• Capability
• Culture

We welcome applications from all candidates, no matter their background. So, what are you waiting for? Apply today, we're looking forward to your application.