The Vacancy

Our Third Party Administration (TPA) Risk department is a dynamic team who provide best practice and dispute resolution advice to our pensions administration teams across the Third Party Administration business unit.

We currently have an exciting opportunity to join this department on a fixed term basis as a Risk Lead, within our Glasgow or Edinburgh office.

What will your role look like?
As our TPA risk lead, you'll help embed our risk management framework across the third party administration business. You'll work closely with risk and control owners, senior leaders and firmwide stakeholders to ensure risks are identified, assessed and managed effectively.

You'll provide clear insight into the TPA risk profile, support informed decision making and help drive a proactive risk culture. You'll also work with second line of defence teams to ensure our approach to risk management is aligned with firmwide standards while remaining practical and proportionate for the business.

Though this is a varied role, your key tasks will include:

• Lead the implementation and ongoing development of risk management practices across TPA.
• Own and develop the first line of defence (1LOD) risk management model within TPA.
• Deliver risk and control self-assessments in line with the firmwide risk management framework.
• Develop high-quality risk reporting for the TPA executive and firmwide governance forums.
• Improve the quality, accuracy and timeliness of risk data, risk event reporting and action tracking.
• Support risk and control owners to understand and fulfil their responsibilities.
• Help develop and apply risk appetite and tolerance measures across TPA.
• Identify, assess and escalate significant risks, emerging issues and control weaknesses.
• Oversee root cause analysis and lessons learned activity following risk events.
• Build risk capability and awareness through training, coaching and communication.
• Work closely with second line of defence teams and other specialists to ensure a consistent and effective approach to risk management.
• Represent TPA in legal, regulatory and governance forums.
• Oversee the TPA claims budget.
• Deputise for members of the TPA executive where required.
• Manage a small team responsible for complaints resolution.
• Provide support on complex or high-value complaints alongside technical specialists.
• Help ensure excellent service standards are delivered to members, clients and colleagues.
• Work with people leaders to ensure risk activities are appropriately resourced.
• Encourage a culture of collaboration, continuous improvement and learning.
• Oversee the annual programme of risk-related training for TPA colleagues and stakeholders.

To enjoy and succeed in this role, you will have:

• GCSEs (or equivalent) in maths and English at grade C or above, or relevant comparable experience.
• A recognised risk management qualification or significant relevant industry experience.
• Experience developing and implementing risk frameworks within a financial services environment.
• Experience supporting operational risk management and control frameworks.
• Strong stakeholder management skills and experience presenting complex information to senior audiences.
• People management or leadership experience.
• A broad understanding of financial services regulation and regulatory bodies
• Knowledge of areas such as data protection, HMRC, the Financial Conduct Authority (FCA) and The Pensions Regulator.
• Experience working across different lines of defence, although this is not essential
• Knowledge of pensions administration or pensions legislation.
• Strong Microsoft Office skills.

We would also encourage applications from candidates who perhaps do not possess all the attributes and experience listed above but are competent with the majority and would be able to quickly develop the additional skills and experience required in post with our full support. We would also love to hear about other knowledge and experience you may have that is not listed but could be of interest.

In addition to a competitive salary, we offer:

• A flexible selection of employee benefits, so you can choose a package that best matches your lifestyle and needs.
• A collaborative and encouraging work environment where your thinking and ideas are encouraged.
• On site mental health and wellbeing assistance.
• A commitment to helping you develop both personally and professionally, with mentoring opportunities and access to our award-winning learning portal, Aspire.
• Regular social activities, in addition to three days paid volunteering leave each year and a day's leave to celebrate your birthday.
• Hybrid working so you can enjoy the positive wellbeing of working from home as well as the benefits of meeting colleagues in our sociable, modern office environments - with the expectation of two 'in-office' days per week.
• A flexible working window, allowing colleagues the freedom to work flexibly between the hours of 7am and 7pm.

Please note, we recruit on a rolling basis so early applications are recommended to avoid disappointment.

About Us

Together, we've been building better futures for over 100 years. For our people, our clients and their people, our communities and the environment.

We thrive on tackling complex problems. And we believe those problems are best solved by diverse teams - diverse in skills, approaches and backgrounds. Our independence lets our people be themselves and think freely, while working in a collaborative, supportive environment. We love innovative, independent thinking and want everyone to share their ideas.

Working alongside employers, trustees and financial services institutions, we offer pensions, investments, benefits and risk consulting services, as well as data and technology solutions. With over 1000 employees and counting, we're one of the leading consultancies in our field and are proud to be recognised by numerous industry awards.

We're committed to developing our people and encourage everyone to carve out their own career path. We've many colleagues who started out in one team in the business and have ended up somewhere completely different, having had the chance to develop new skills and explore new passions.

We are continually working to improve our inclusive culture and employ diverse talent. We therefore welcome applications from people from all backgrounds, which includes but isn't limited to: age, disability, ethnic heritage, gender, marital or civil partnership status, neurodiversity, religion, sexual orientation, and socio-economic background.

Our hybrid working model offers the best of both worlds - home working as well as a fun, collaborative office environment - meaning flexible working patterns to accommodate individual needs. Find out more about our careers here .

If you need any assistance in relation to a personal requirement, medical condition or neurological difference during our selection process then please let us know.

Together, we can make this the best job you'll ever have.

We Offer

Our culture

We live and breathe our four values - friendly, confident, partnering and straightforward - and genuinely care about out people, clients, community and the environment.

Job satisfaction

Every employee can genuinely make a difference and contribute towards achieving our purpose - together, building better futures. Whether that's helping our clients build more secure financial futures, using your 3 days volunteering or helping us reduce our carbon footprint.

Reward and wellbeing

We offer competitive salaries, a share of company profits and an award-winning benefits package. We also take your mental, physical, social and financial wellbeing seriously, both in and outside of work.

Flexible working

We trust our people to work in a pattern that suits their circumstances with a healthy balance of home and office working.

Latest technology

We use the most up-to-date technology and software to match our ground-breaking business solutions that make life easier for us and our clients.

Career development

There is no linear path - learning opportunities are plentiful and empower you to carve out your own career.