Small Claims Track File Handler

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Liverpool

Description

To effectively manage a portfolio of litigated small claims track files (including those in OIC portal) under the supervision and guidance of a lead File Handler/ supervisor.

The role will involve handling both quantum and liability small claims and some lower value fast track cases efficiently and proactively whilst utilising effective telephone negotiation techniques to obtain the appropriate settlement.

The role is a perfect opportunity for someone wanting to take their first steps in to litigated file handling and begin to develop the skills required to manage a full litigated caseload. Induction to role training will be provided along with continued on the job support and mentoring from a senior handler/ supervisor.

Key Accountabilities
• Management of a caseload of Small Claims Track cases, including effective planning and organising of the workload to ensure Court and OIC portal deadlines are met.
• Delivery of agreed performance targets and quality standards
• Analysis of the available evidence to create an initial case strategy on liability and quantum.
• Undertake effective telephone discussions and negotiations with the client, Defendant, third party insurer and third party Solicitors to pursue the efficient and appropriate settlement of cases and apportionment of costs
• Proofing witnesses, assessing their evidence and drafting statements.
• Drafting of Court document and complying with all Court deadlines are met.
• Instructing, briefing and liaising with Counsel.
• Guiding the Defendant through the litigation process where required and setting expectations.
• Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making
• Delegation of tasks where available and appropriate to other members of the team
• Dealing with correspondence and telephone calls within strict service level agreements,
• Delegation of tasks where appropriate to other members of the team
• Updating reports upon receipt of evidence as required.
• Adhering to Client Guidelines
• that they receive up to date and accurate information about progress when requested
• Ensuring files are kept within ISO 9001 guidelines
• To ensure compliance with the SRA Standards & Regulations

Working Hours

35 hours per week, Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Primary location for this role is Leeds

Experience, Skills and Qualifications

Recruitment Criteria:
• Established experience in law through further education or experience
• File handling experience within a law practice or Insurer
• Good understanding of the high way code and basic road traffic act principles
• Ability to plan and prioritise workloads
• Efficient in a process driven environment
• Drive to achieve to take development opportunities when they arise with a positive attitude
• Excellent listening and verbal communication skills
• Excellent written communication skills and the ability to compose professional written communications
• Ability to follow instruction with attention to detail
• Ability to recognise when sensitivity and tact are required
• Effectively work within a team
• Basic knowledge of the Court Practice Rules

Values

Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;

Our Values

We are connected
We are Dynamic
We are Innovative
We succeed together

Benefits

• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service - after 1 years' service
• Pension Contribution based 5% Employee / 3% Employer
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation