Job Description

This role is within the Digital Product and Design team, in the Cloud Digital & Integration Function (Chief Operating office).

Working hand in hand with the digital product owner and delivery leads of your project, you will have the responsibility for the execution of design tasks, managing dependencies and collaborating with other designers to deliver pieces of work.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

Responsibilities

What you'll be doing

You'll create accessible, high-quality digital experiences that differentiate Nationwide and support our Digital Society aspirations. You'll take responsibility for delivering high-quality design outcomes across the end-to-end design process, from research and ideation through to prototyping, user testing, interface design, and developer handoff.

You'll support the evolution of the Nationwide Experience Language (NEL) design system, ensuring the brand is consistently represented across digital experiences through its libraries, components, patterns, and guidance.

Working closely with colleagues across disciplines, you'll contribute to workshops and research activities. You'll confidently present your work to subject matter experts, stakeholders, peers, and other internal audiences, using feedback to continuously improve the customer experience.

About you

As a minimum requirement you will have:

• Experience using industry-standard design tools and methods such as Figma, Miro, Dscout, AI, and Design Thinking, with an understanding of designing for responsive interfaces across web and app platforms and contributing to evolving design systems
• Proven ability to deliver high-quality design work across small to medium-sized projects within cross-functional teams, applying design principles effectively in fast-paced commercial environments
• Experience designing and delivering digital customer journeys across web and app platforms, translating user needs and business objectives into engaging, customer-focused solutions
• Good organisational skills, with the ability to balance multiple tasks and contribute to delivering great customer experiences to agreed timelines
• Good communication, storytelling and presentation skills, with the ability to share design thinking, participate in design critiques, and work collaboratively with colleagues and stakeholders
• Animation experience

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Qualifications

The extras you'll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata
• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub - access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking - but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the 'Apply Now' button. You'll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.