HR Adviser FTC

• Step into the world of HR and gain exposure to a large and experienced HR Division.
• Build your skills and develop valuable experience across multiple specialisms.
• 80% working from home, 20% working from our Head Office in Stratford-Upon-Avon

About the role

We're looking for three customer-focused HR Advisers to join our HR Services team on a fixed term contract until May 2027. This role provides end-to-end HR advisory and operational support to employees, managers, candidates, third parties and colleagues across a broad range of HR services. Deliver excellent customer service through the resolution of HR queries, administration of HR processes, maintenance of HR systems and data, and continuous improvement of services, processes and self-service resources. Support delivery of a compliant, efficient and customer-focused HR service.

As a key member of the HR Services team, you'll be the first point of contact for employees, managers, candidates and third parties, providing advice and guidance across a wide range of HR policies, processes and systems. You'll play an important role in delivering a positive employee experience, ensuring queries are resolved efficiently, accurately and compliantly.

In this role, you will manage a wide range of HR enquiries, providing timely and accurate advice to employees, managers and candidates while taking ownership of customer queries through to resolution. You will support learning management and training administration, ensuring employee learning records remain accurate, and maintain high-quality employee data within HR systems to support reporting, compliance and wider business requirements.

Working collaboratively across the HR Division, you will help deliver a seamless customer experience, contribute to the development of HR self-service resources and knowledge content, and support the monitoring of service performance against agreed service levels. You will also play an active role in HR projects, system enhancements, testing activities and continuous improvement initiatives, while keeping up to date with HR best practice, employment legislation and regulatory requirements to ensure an effective and compliant HR service.

About you

You are a proven customer services professional who has an innate interest and passion for Human Resources. Your effective communication skills ensure that you're able to liaise confidently and professionally with internal and external stakeholders, always delivering excellent customer service. You're proactive, organised, and know how to prioritise your workload effectively. You will ideally understand key HR functions and processes, either gained through work, or having completed your CIPD L3 qualification. This is advantageous but not essential.

You'll also bring the following skills:

Essential:

• Strong attention to detail and commitment to data accuracy.
• Ability to prioritise workload and manage multiple tasks effectively.
• A collaborative approach with the ability to build strong working relationships.
• A proactive mindset with a focus on continuous improvement.
• Excellent teamwork ability, supportive and collaborative when completing your duties.

Desirable:

• CIPD qualification (or working towards) or equivalent HR experience.
• Knowledge of employment law and HR best practice.
• Experience of HR data management and data quality activities.
• Experience using query management or case management systems.
• Exposure to HR systems such as Resource Link, Workday or Oracle would be advantageous.

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary - £25,000
• Annual bonus (up to 10% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Access to savings at High Street brands, travel and supermarkets
• £20 contribution to a monthly gym membership - subject to T&Cs
• Health and wellbeing plan - cashback for dentist, opticians, physio and more
• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
• Employee Volunteering - volunteer in the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.
• Salary sacrifice employee car scheme - subject to eligibility

Working at NFU Mutual

We're one of the UK's leading general insurance and financial services organisations, and for over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us, so we're proud to be recognised as "a great place to work".

Our Gallup Exceptional Workplace 2026 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for eleven consecutive years. We've also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 - and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform.

Additionally, we were named in the LinkedIn Top Companies 2026 list of "Best midsize employers to grow your career in the UK", and we've been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026.
We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable-so we're successful now and in the future.