Senior Customer Success Specialist

At VisionTrack , we help organisations unlock real-world value from video telematics and connected vehicle technology. We're now looking for a Senior Customer Success Specialist to take ownership of our most strategic enterprise customers and ensure they achieve measurable, long-term success.

This is a senior, visible role where you'll act as a trusted advisor to customer leaders, drive adoption at scale, and turn successful partnerships into lasting advocacy.

What you'll be doing

• Owning the end-to-end success of a portfolio of enterprise customers, from onboarding through to renewal and expansion influence
• Leading complex onboarding and implementation programmes, ensuring executive alignment and smooth deployment
• Designing and delivering high-impact training (onsite, virtual, and train-the-trainer) to drive adoption across multiple sites and regions
• Partnering with senior stakeholders to embed solutions into their operations and ways of working
• Running strategic success planning and QBRs, clearly demonstrating ROI and business value
• Acting as the voice of the customer internally, influencing product, support and operational improvements
• Tracking and reporting on success metrics including adoption, renewals, retention, NPS/CSAT and advocacy
• Turning happy customers into advocates through case studies, testimonials and references

What we're looking for

• Proven experience in Senior Customer Success / Enterprise CS roles
• Strong background in customer onboarding, training, and adoption at scale
• Confidence influencing senior and executive stakeholders in complex organisations
• A data-driven mindset, with experience linking adoption to measurable ROI and outcomes
• Comfortable leading QBRs, executive reviews and strategic conversations
• Polished communicator and presenter, with excellent facilitation skills
• Experience working cross-functionally with Sales, Product and Support teams

Why join VisionTrack?

Because here, Customer Success genuinely matters. You won't just support customers, you'll shape their success, influence how our solutions evolve, and play a key role in protecting and growing our most important relationships.

If you enjoy strategy, relationships, and seeing customers win, we'd love to hear from you.