Senior Account Analyst




About the Role

Asurion is seeking a Senior Analyst for the Client Program Management Team. This client-facing role serves as a trusted technical partner, working across Technology, Analytics, Product, Marketing, and Legal teams to support key clients. You'll manage system integrations, troubleshoot complex issues, deliver data-driven insights, and support strategic initiatives.




Key Responsibilities

• Act as a primary technical point of contact for clients on system integration, enhancement, and troubleshooting initiatives


• Serve as lead client liaison on critical technical projects, driving deeper Asurion and client integration


• Support the account team on pilot reporting for new growth initiatives


• Perform in-depth analysis using internal applications, application log reviews, and enterprise databases to diagnose issues and identify trends


• Write and optimize SQL queries to analyze large datasets, uncover root causes, monitor performance, and support decision-making


• Build and maintain insightful dashboards and reports using PowerBI, OpenSearch, Excel, and other visualization tools


• Lead or support technical project initiatives, including scoping, tracking progress, and coordinating cross-functional teams


• Participate in client-facing calls and meetings to discuss system performance, project status, and technical solutions


• Collaborate with internal stakeholders (Technology, Product, Analytics, Legal, etc.) to resolve issues, implement improvements, and deliver exceptional client outcomes


• Leverage AI tools and capabilities to enhance analysis, automate routine tasks, and drive operational efficiency


• Troubleshoot system behavior and integration points across complex enterprise environments


• Manage multiple priorities with persistence and a solutions-oriented mindsey

Qualifications



Required:

• Strong SQL and data analysis skills


• Experience with PowerBI (preferred) and Excel


• 3+ years in technical analysis, integration, or program management


• Strong communication and project management skills


• Bachelor's degree or equivalent experience

Preferred:

• IT, programming, or software support background


• Industry experience (insurance, tech services, etc.)


• Experience with AI tools


• Client-facing or account management experience

Key Success Factors

• Technical Curiosity & Problem-Solving: Ability to dive deep into systems, logs, and data to get to the root of issues


• Client Focus: Excellent communication and relationship-building skills with the ability to explain technical concepts clearly to business audiences


• Adaptability & Persistence: Comfortable managing a wide variety of tasks and priorities in a fast-paced environment


• Collaboration: Strong interpersonal skills and the ability to influence without authority across multiple internal teams


• AI Fluency: Comfortable leveraging generative AI and other tools to accelerate analysis and insights

Travel Requirements

• Travels: Occasional for meetings or training.

• % of Time: Up to 10%.

• Overnight Travel: Rare.