Call Center Agent (Bilingual English and Spanish Preferred)

i3 Verticals Sulphur Springs, United States

Posted 4 hours ago Permanent Competitive

JOB TITLE: Call Center Agent (Bilingual English and Spanish Preferred)

DEPARTMENT: Justice Tech

REPORTS TO: Call Center Team Lead

JOB LOCATION: Sulphur Springs, TX

TRAVEL: None

ESSENTIAL DUTIES & RESPONSIBILITIES:

Making and/or receiving calls from defendants
Provide guidance to defendants on payment options for delinquent cases
Maintain record of defendants on payment plans with GHS
Process return mail and mark as bad address in GHS system
Skip tracing for good address and phone numbers as scheduled/needed
Assist with morning mail and afternoon mail duties as needed
Assist with weekly mailer as needed
Assist Call Center Supervisor and Operations Manager with office tasks as needed

MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):

High School Diploma
Basic computer knowledge and keyboarding skills
Basic math skills
Ability to troubleshoot minor issues
Ability to use reasoning and deduction to locate accurate information
Must be able to maintain focus and be self-motivated

PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):

Computer experience preferred
Bilingual preferred but not required

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Job ID CALLC002329

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