Transit Employees Federal Credit Union (TEFCU) is a member-focused, community-driven financial institution dedicated to serving the employees of transit agencies and their families in the Washington, D.C. region. We pride ourselves on delivering exceptional financial services with a personal touch, backed by a commitment to innovation, efficiency, and operational excellence.

We are seeking a dynamic and experienced Branch Manager to lead daily branch operations, inspire a high-performing team, and deliver exceptional member service. This is an exciting opportunity to make a meaningful impact by strengthening member relationships, driving operational excellence, supporting lending activities, and ensuring compliance within a collaborative credit union environment. If you are passionate about leadership, service, and community banking, TEFCU is the place for you.

1. Oversee all daily branch operations, including branch readiness, security, maintenance, and cash management.
2. Ensure smooth and accurate processing of member transactions and balancing procedures.
3. Deliver and support exceptional member service across accounts, transactions, digital banking, and inquiries.
4. Resolve escalated member concerns professionally and maintain strong member relationships.
5. Monitor branch performance and implement strategies to improve operational efficiency and member satisfaction.
6. Ensure compliance with all credit union policies, procedures, and regulatory requirements.
7. Conduct branch audits, reporting, quality control reviews, and operational assessments.
8. Collaborate with internal departments to support branch initiatives, audits, and operational goals.

1. Supervise, train, coach, and motivate branch staff to achieve individual and branch goals.
2. Establish clear expectations and monitor employee performance and accountability.
3. Foster a positive, service-driven, and collaborative team culture.
4. Support employee development through ongoing coaching, mentoring, and training opportunities.
5. Conduct regular staff meetings and performance evaluations.

1. Support consumer lending activities, including loan origination, processing, and member education.
2. Interview applicants, explain lending options, and recommend appropriate products and services.
3. Approve, deny, or escalate loans within assigned authority limits.
4. Ensure loan documentation is complete, accurate, and compliant with regulations and internal policies.
5. Promote credit union products and services through relationship-building and cross-selling initiatives.

1. Assist with branch budgeting, operational planning, and efficiency initiatives.
2. Identify opportunities for process improvements and implement operational enhancements.
3. Support branch growth initiatives, marketing campaigns, and community engagement efforts.
4. Coordinate with vendors and internal teams to maintain branch functionality and service quality.
5. Ensure branch materials, systems, and communications reflect current products, services, and policies.

1. 5–7 years of experience in financial services, banking, or credit union operations, including leadership experience.
2. Proven experience managing branch operations, member services, and lending functions.
3. Strong background in team leadership, employee coaching, and performance management.
4. Experience with operational efficiency initiatives, budgeting, and process improvement.
5. Knowledge of regulatory compliance, audits, and risk management practices within financial institutions.
6. Experience with loan origination, processing, and approvals preferred.
7. Excellent communication, problem-solving, and interpersonal skills.
8. Strong member service orientation and commitment to delivering exceptional experiences.
9. Proficiency with banking or credit union systems, digital banking platforms, and Microsoft Office Suite.
10. Ability to manage multiple priorities in a fast-paced environment.

1. Monday – Friday: 8:00 AM to 5:00 PM
2. Must be available to work extended hours as needed
3. Must be available to work 1–2 Saturdays per month

1. Medical, dental, and vision coverage
2. Paid Time Off (PTO)
3. Short- and long-term disability insurance
4. 401(k) plan with 5% company match

1. In-Person