The Company

Our client is a growing organisation within the utilities sector, providing essential services to properties across Australia. With a strong focus on customer experience and innovation, they pride themselves on delivering reliable solutions while fostering a supportive and collaborative team culture.

The Role

Within this role you will be responsible for:

• Answering inbound phone calls and emails, being the first point of contact for any customer enquiries.
• Assisting customers with account enquiries, billing, payments and account setup.
• Processing new connections, disconnections and meter reading requests.
• Explaining bills, charges and available products and services.
• Supporting customers with payment plans and hardship assistance where required.
• Maintaining accurate customer records and updating account information.
• Providing a high level of customer service, including handling difficult conversations.

Your Profile

To be successful in this role you will have:

• Previous customer service experience, ideally within the energy or utilities industry.
• The ability to quickly learn new systems and thrive in a fast-paced environment.
• Strong organisational and time management skills, with the ability to work both independently and as part of a team.
• Excellent attention to detail and a high level of accuracy.
• A numerical mindset and confidence working with bills, payments and account information.
• Outstanding written and verbal communication skills, with the ability to handle challenging customer conversations professionally.
• A positive, customer-focused attitude and a genuine desire to help others.
• The ability to commence immediately and be eligible to convert to a permanent position without requiring visa sponsorship.

Apply Today

Please send your resume by clicking on the apply button.

Reference Number: 06810-0013480756

This is an on-site position

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