- Digital Business Analyst
- Leading bank
My client is a leading bank within the industry.
Job Description
As a Digital Business Analyst, your main responsibilities will include:
- Lead the preparation of business requirements to support project delivery.
- Support managers in ideation by leveraging customer insights, market research, Design Thinking, and business justification techniques (e.g., customer journey mapping).
- Develop and maintain product backlogs, including writing and refining user stories.
- Create business epics and detailed user stories with clear and robust acceptance criteria within agreed timelines.
- Act as a key contributor in the development and delivery of digital products within assigned business areas.
- Ensure digital solutions meet business requirements and are ready for customer release by supporting in-sprint testing, pre-release UAT, and live validation.
- Collaborate closely with cross-functional teams including UX Design, Engineering, Solution Architecture, and Quality Assurance throughout the development lifecycle.
- Conduct in-depth impact analysis and assess technical feasibility of customer journeys to inform front-end and back-end solution design.
- Create and optimize digital content across platforms (Mobile, Internet Banking, Public Website, and Digital Messaging) to enhance user experience.
- Continuously improve digital platforms by working closely with business stakeholders, IT teams, and project teams.
A successful Digital Business Analyst should have:
- Strong analytical and problem-solving skills with keen attention to detail and the ability to drive tasks to completion.
- Ability to quickly understand customer needs, operational considerations, and associated risks.
- Minimum of 2 years of experience in requirements management, preferably within digital transformation projects in the banking industry.
- Solid understanding of digital products and platforms is highly desirable.
- Strong verbal and written communication skills, with the ability to escalate risks, issues, and blockers effectively.
- Good knowledge of Design Thinking, customer-centric design, and agile methodologies/frameworks.
- Ability to balance risks, effort, and benefits to optimize cost efficiency and customer experience.
- Proactive, solution-oriented mindset with a "can-do" attitude and willingness to think creatively to overcome challenges.
- Open to learning new technologies and stepping outside of comfort zones.
- Familiarity with tools such as JIRA and Confluence, and comfortable using Microsoft Teams for collaboration.
- Strong stakeholder management, negotiation, and relationship-building skills to address diverse and sometimes conflicting priorities.
- Opportunity to contribute to impactful digital projects within the financial services industry.
- Dynamic work environment based in Kowloon with exposure to industry-leading technology.
Job ID JN-062026-7041339
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