Analyst/Senior Analyst, Customer Support Voice (Prisma AMC)

Priority Technology Holdings, Inc. Chandigarh, India

Posted 22 days ago Permanent Competitive

Job Description
Responsibilities :

Be able tohaveOn-Point communication in a proficientmanner
Relay allinformation needed & as provided
Addresscustomers in a professional and respectfulmanner
Take ownershipof issues in order to follow-up on outstanding requests andescalate issues when necessary
Maintainup-to-date knowledge on business areas
Maintain broadknowledge about company's products and services
Consistentlycommunicating new issues to managers so as a company we canestablish a solution to the problem

Requirements

RequiredSkills& Qualifications:

Should havescored 60% & above throughout academics - B.ComGraduate
CustomerSupportExperience in US. Business Environment -Banking or FinancialServixespreferred.
GoodCommunication Skills (English - USA)
SensitizationinAmerican Culture
Open to workinNight Shift
Proficiency inTyping (35 wpm)
Ability tohandle distressed Customers
Accountabilityis required from each individual
6 Days a week

Job ID 784617000007454585

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