Description and Requirements

Role Overview: We are seeking a highly experienced, hands-on Software/Platform Engineer I to support the design, modernization, and delivery of enterprise applications within the F2F Team, with a primary focus on Sales and Support applications.

Role Purpose: This role will be responsible for maintaining and enhancing existing systems while also developing new features that improve sales operations and provide practical support for agents.

Key Responsibilities

• Partner with the Technical Lead and Solution Architect to progress solution design and deliver features that meet business requirements for existing and new F2F channel applications.

• Collaborate with the Agile team to develop business capabilities in a scalable, secure, and industry-standard manner.

• Apply full stack development expertise across front-end development, back-end API development, databases, cloud platforms, Kubernetes, and database technologies such as Cosmos DB.

• Support AI and Generative AI initiatives across the SDLC, including the creation and use of AI agents for development, unit testing, agentic workflows, personalization, predictive analytics, agent-assist capabilities, content automation, conversational AI, and Copilot solutions from PoC and pilot phases through production implementation.

• Work effectively as part of an Agile, multicultural team, collaborating closely with the Scrum Master, Product Owner, Business Analyst, Business Systems Analyst, and testing team to achieve shared goals.

Requirements: Please describe the required competencies, including experience, skill sets, etc.

Required Experience and Skills

• 4+ years of software engineering experience in enterprise-scale environments, with proven ability to contribute to full stack development and technical solutioning.

• Experience designing and delivering digital platforms for insurance, banking, or similarly regulated business applications.

• Strong hands-on engineering skills across solution design, coding, testing, deployment, production support, root cause analysis, performance tuning, security remediation, and complex issue resolution.

• Technical expertise in full stack development, solution architecture, system design, modern front-end frameworks, back-end technologies, APIs, integration, cloud platforms, databases, CI/CD, DevOps, security, performance, and scalability.

• Hands-on experience designing and implementing AI/ML, Generative AI, AI agents, agentic workflows or Copilot-based solutions from PoC and pilot phases through production. Experience with Microsoft Copilot, Azure AI Services, Azure OpenAI/OpenAI or similar platforms is preferred.

• Ability to work effectively in Agile, global, and cross-functional environments. Cloud, AI, or architecture certifications are a plus.

• Business-level communication skills in English and Japanese are required; Japanese proficiency equivalent to JLPT N3 or above is expected.

Key Competencies: Full Stack Designer/Developer, solution architecture, AI/Generative AI implementation, AI agent development, structured problem solving

Success Profile: The ideal candidate is a senior technical developer who can work along with the team to lead the system development, work along AI-enabled workflow, and personally contribute to high-quality software delivery for the sales systems to support the agents.

Benefits We Offer

MetLife Japan offers a comprehensive benefits package that promotes work-life balance and employee wellbeing. Employees can take advantage of flex time policy and a generous time-off policy, national holidays, annual paid leave, special consecutive leave, and refreshment leave. We also provide full social insurance coverage, a commuting expense reimbursement, group insurance, and discounts on travel and English language lessons. To support work flexibility, employees also have hybrid work options, shortened working hours for parents with children in third grade or below, and a casual dress code.

About MetLife

MetLife Inc., through its subsidiaries and affiliates (MetLife), is one of the world's leading financial services companies, providing insurance, annuities, employee benefits and asset management to help individual and institutional customers build a more confident future. Founded in 1868, MetLife has operations in more than 40 markets globally and holds leading positions in the United States, Asia, Latin America, Europe and the Middle East.

MetLife Japan began operations in February 1973 as Japan's first foreign-owned life insurance company. Our purpose, "Always with you, building a more confident future," encapsulates our strong commitment to leveraging our global network and best practices worldwide to stand with our customers and build trust with our communities.