Job description

• Own the end-to-end merchant experience for Antom's self-service products, covering merchant onboarding and KYC, payment method enablement, the merchant portal, and data services.

• Champion AI-native merchant services, working with Copilot, our embedded AI capability that powers core portal features, to reduce merchant effort across self-service journeys.

• Serve as the merchant service expert and consultant, acting as the primary point of contact for product-related queries from internal teams and external merchants, ISVs, and platform partners.

• Define, track, and improve merchant experience metrics, using behavioral data, merchant feedback, and research to drive continuous improvement.

• Translate business requirements into clear product specifications and user stories, ensuring engineering teams deliver quality outcomes on time.

• Collaborate across product, design, engineering, operations, and business teams to serve Antom's diverse merchant base with unified product capabilities.

• Understand merchant mindset and behavior through research, observation, data analysis, and end-to-end testing.

Job Requirement

• 5+ years of product experience in the payment or fintech industry, with 3+ years in merchant-facing product management such as merchant onboarding, merchant portal, KYC, or data services.

• Experience shipping AI-powered product features, or a strong working understanding of how LLM-based capabilities can improve self-service experiences.

• Strong understanding of e-commerce, payment technology, and key industry players, particularly across Southeast Asian markets.

• Hands-on experience working with both business and technical teams, preferably including payment services integration and ISV or platform partner collaborations.

• Strong analytical skills with a proven ability to run qualitative and quantitative research and make data-driven decisions.

• Strong organizational acumen and the ability to thrive in a matrix environment built on cross-functional collaboration.

• Proficiency in English, both spoken & written