Client Service Representative – Derivatives Clearing Services (DCS)
London / Hybrid
Contract until end of 2026
£716.24 per day (Umbrella)
An exciting contract opportunity has arisen for a Client Service Representative to join HSBC’s Derivatives Clearing Services (DCS) team. This role offers a strong blend of client-facing engagement and operational delivery within a highly regarded global clearing function.
The Role
You will act as a key point of contact for clients, supporting both Listed Derivatives and OTC Cleared products, while also managing critical post-trade processes. This role is ideal for someone who combines strong derivatives knowledge with experience across operations and client services.
Key Responsibilities
- Act as the primary contact for European clients, managing day-to-day queries end-to-end
- Deliver a high standard of client service via verbal and written communication
- Support cash and collateral movements, including margin calls and FX processing
- Perform operational tasks including trade/system booking and reconciliation
- Manage and resolve post-trade client queries across the clearing lifecycle
- Provide platform demonstrations and guidance on post-trade client interfaces
- Support contract expiry and maturity processes
- Participate in client calls, reviews, and relationship development activities
- Identify opportunities to improve processes and client experience
- Ensure adherence to risk, control, and regulatory frameworks
Key Requirements
- Strong understanding of derivatives products, particularly Futures and Options
- Previous experience within an operations / back-office environment
- Proven client-facing experience within financial services
- Experience across post-trade processes, including booking and reconciliations
- Ability to balance client interaction and operational workload effectively
- Strong attention to detail with a focus on risk and controls
- Excellent communication and stakeholder management skills
Desirable Skills
- Additional language skills (preferred)
- Experience within clearing services or post-trade environments
- Knowledge of cash and collateral management
- Familiarity with CCPs, exchanges, and regulatory frameworks
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