Act as the primary point of contact for all IMOS-related incidents, service requests, and user enquiries.
Diagnose and resolve issues across various IMOS modules,
Perform root-cause analysis and escalate complex issues to technical teams or vendors where required.

We are hiring a Business Analyst to bridge business operations and technology by supporting, maintaining, and enhancing critical core marine systems to enable efficient voyage execution, accurate financials, and informed decision - making.

The Position:

Act as the primary point of contact for all IMOS-related incidents, service requests, and user enquiries.
Diagnose and resolve issues across various IMOS modules, including Voyage Management, Chartering, Operations, Scheduling, Demurrage, and Finance.
Perform root-cause analysis and escalate complex issues to technical teams or vendors where required.
Monitor daily integrations, scheduled jobs, and data flows between IMOS and other systems (e.g., SAP, weather routing tools, market data feeds).
Maintain and update system configurations, reference data, and master data elements.
Support month-end, quarter-end, and year-end operational activities related to voyage financials.
Administer user access, including provisioning, deprovisioning, and periodic access reviews.
Create and maintain documentation for recurring issues, support processes, and troubleshooting procedures.
Collaborate with product owners and business analysts on enhancements, testing, and deployment of new IMOS features.
Build and maintain IMOS reports using standard out-of-the-box IMOS reporting features (Report Designer, Voyage Manager views, standard analytics, and configurable templates) to support business operations and decision-making.
Conduct training and refresher sessions for business users when required.
Ensure Business Continuity Planning (BCP) & Risk Management for marine systems.

The Candidate:

3-5 years of experience actively supporting or using IMOS or similar maritime commercial/operations systems.
Strong understanding of shipping workflows such as chartering, voyage planning, bunker management, laytime/demurrage, and freight invoicing.
Experience with SQL queries for investigation and reporting is an advantage.
Familiarity with integrations, data validation, and system interfaces.
Strong analytical and problem-solving skills with attention to detail.
Ability to communicate effectively with both technical and non-technical stakeholders.
Customer-oriented mindset with a focus on responsiveness and service quality.

Preferred Qualifications

Experience working in maritime, shipping, or commodity trading organizations.
Hands-on exposure to IMOS system administration or configuration.
Knowledge of data governance, master data management, or process improvement projects.
Background in SAP or finance processes, with understanding of how IMOS voyage invoicing and financial data interfaces with SAP.

We regret to inform that only shortlisted candidates will be notified.

EA Reg No: Yap Jun Wei, R25126752
Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA Licence No. 10C4544,

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