Goldman Sachs’ digital consumer bank recently made its way to the U.K., and with it are coming several new London-based jobs. A host more may soon follow as the bank said it signed up 50,000 new savings account customers less than two weeks after its launch – a number Goldman referred to as “stunning.”
Launched in the U.S. in 2016, the retail bank known as Marcus began taking shape in London a little over a year ago with the hire of Des McDaid from TSB Bank. McDaid told the FT last year that he hoped to build his then 15-person team to as many as 50 by launch, including a team of call center employees. Now, the bank appears to be reinforcing the London-based unit with tech talent.
Goldman is currently advertising five technology roles relating to Marcus. They include two associate-level Java developers with experience building transactional systems and an analyst-level QA engineer with a background in automation testing. Somewhat interestingly, Goldman lists previous fintech experience as a plus for these positions but not for others. The London team is also looking for a scrum master who would work in a leadership capacity, an IT security officer and a risk control manager.
Somewhat surprisingly, the bank doesn’t appear to have any London openings for the jobs one wouldn’t immediately associate with Goldman Sachs: call center employees. In the U.S., Goldman is hiring plenty of savings and loan specialists – many with rather interesting backgrounds – to talk customers through the digital transactions. But if the first two weeks are any indication, more of these jobs and others are sure to pop up soon. Most of Marcus’s senior-level employees in the U.S. – including several managing directors – have worked in retail banking and at credit card companies, giving people who may not have been a great fit for Goldman just a few years ago a chance to get their foot in the door.
Goldman's Marcus-related technology jobs may be welcome to its London engineering team, which has seen its importance eroded by Goldman's new technology hub in Warsaw. Beyond the fairly straight-forward retail tech positions are a few that are certainly new to Goldman Sachs in London. One opening is for a workforce management officer, which sits in the customer support team but is more of a data analytics role. The data just happens to be employees and phone calls. The candidate would analyze inbound call volume and forecast staffing requirements to build work schedules. They would also seemingly need to play the role of big brother by monitoring service level and response time objectives. The other atypical bank opening is for a “finance artworker” – a graphic designer who can produce digital and print art for marketing, social media and even stationary, among other mediums.
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