Key Responsibilities

• Drive agency strategic planning and transformation initiatives to improve productivity, recruitment quality, and sustainable business growth.
• Analyse agency performance data, identify trends and gaps, and translate insights into actionable strategies and business recommendations.
• Lead strategic projects and performance improvement initiatives, utilising data diagnostics to achieve targeted business outcomes.
• Conduct market intelligence and competitive benchmarking to support business planning and decision-making.
• Prepare and deliver impactful presentations and strategic recommendations to senior management, agency leaders, and regional stakeholders.
• Partner with agency management and cross-functional teams to implement strategic initiatives and monitor business results.
• Engage and influence diverse stakeholder groups across the organisation to drive alignment and successful execution of transformation programs.
• Support the development of agency operating models, performance frameworks, and talent growth strategies.
• Navigate and manage a multi-cultural and mixed agency environment, ensuring strategies are relevant across diverse agency profiles and leadership groups.

Key Requirements

• At least 8 years of experience in insurance agency distribution, agency strategy, business planning, agency digital or transformation roles.
• Strong agency distribution knowledge with hands-on operational experience and a deep understanding of agency management, productivity, recruitment, and leadership development.
• Demonstrated ability to translate data, market intelligence, and performance diagnostics into actionable strategies and business decisions.
• Proven track record of driving strategic initiatives and transformation programs that deliver measurable improvements in targeted business outcomes.
• Strong analytical and problem-solving skills, with experience leveraging data and insights to identify performance gaps and growth opportunities.
• Excellent presentation, communication, and stakeholder engagement skills, with the ability to influence and collaborate effectively across all levels of the organisation.
• Strong familiarity with managing diverse, multi-cultural, and mixed agency profiles, with the ability to navigate different business models, leadership styles, and market dynamics.